27 South - Cookville, Nova Scotia

Joel C.

The atmosphere and service was great. The waitress was extremely polite and checked in a perfect amount of times. Always making sure our drinks were topped up. I wasn't overly hungry and hadn't had potato skins in a long time. The description sounded good so that's what I ordered.
What a disappointing sad excuse for potato skins. For one they weren't deep fried potato skins at all. I could barely see any skin what so ever. They were more like thinly sliced potato wedges with a sliver of skin and deep fried so crispy it was like eating a jolly rancher. I didn't eat anything without toppings or I could salvage with sour cream. I had one cooked well where it was slightly pillow soft. Otherwise they tasted like burnt oil. I don't know if they were seasoned before to cause the burnt taste or after and they were just overcooked. The toppings were good however, they carried the potato part enough to be edible for some of the dish with sour cream.
If this is what you're serving for potato skins. Please change the name to loaded potato wedges at least. I was meeting a friend from out of town who didn't have any complaints and had eaten there a previous night.
Hopefully it's a one off, but I probably won't be back for a long time if I decide to try again.

Lily S.

My mom and I have recently been coming here more and more, and it has become our new go-to restaurant when going out with friends or family. We have tried almost everything on the menu and every single plate has been excellent. The chef deserves praise for the quality and presentation of each dish. 27 south is affordable, has incredible, quick, and friendly service. Every server we’ve had has been so pleasant and personable, adding to the welcoming, comfortable atmosphere. I highly suggest coming here for any occasion! Thank you 27 south staff, we will be seeing you again soon(:

Erin M.

I will preface this by saying that I have over a decade of restaurant experience from serving, bartending and managing. I am very forgiving when it comes to dining. This was one of the worst dining experiences I have had.

My husband and I arrived to this restaurant for a reserved table of nine. Because of a confusion of reservation time on our part, our party arrived at different times between 5:30-6:00pm. When we arrived, the restaurant was mostly empty with only two other tables seated. We did receive water fairly quickly but was informed later that my grandparents who had arrived earlier had waited for 15 minutes for water in an empty room.

Once our full party had arrived, we waited for a while for our server to come over. Eventually, she came and took our drink order. It took over 20 minutes to get a dark and stormy and a draft beer. I’m not sure if the ginger beer was old or unrefrigerated, but it was barely cold even with ice and not very carbonated. I did not drink even half.

We ordered our food and the wait began. We received our appetizer of calamari which was okay. Our server noticed our water glasses were empty and said she would bring a jug over for us. It took 20 minutes to receive more water in a not full restaurant. While we waited, I kept looking around to see what was happening to only see our server joking around behind the bar. The main courses took over an hour to arrive. I had ordered the lobster roll with fries. The fries were cold and the lobster roll was tough and bland at best. Our server came over well after dropping off the food and I told her the meal was not good and that I was not eating it. When she asked if I wanted something else I told her I did not as I didn’t want to wait another hour for food. She apologized, but continued to ignore our table. We didn’t see her again until plates were cleared and we asked for the bill.

When paying, we told our server again that the food was not good and that the wait time was lengthy. Although I wanted to, we did not mention to her the lacking in her service.

This restaurant came highly recommended to us but we will not be returning due to the experience we had.

Alex O.

Great food as always. Had the gorgonzola burger and the maple bacon club. We indulge in a couple of drinks on the menu which were tasty including the blood orange sangria. Our server was pleasant and I enjoyed the conversation we shared. The only thing I can suggest is it feels very institutional and like I am “at a hotel“. And while I understand, this restaurant is in a hotel there is potential to add some texture to the walls and other decor to make it feel a little more cozy and a little less cold. I’m always satisfied with the tasty meals.

Wade F.

Heard that this restaurant had great review’s. I would say, we were very pleased with the service for a restaurant attached to a chain hotel. Our server was very friendly and knowledgeable about their menu. The atmosphere was pleasant. Would recommend this restaurant to anyone in the area. You will be surprised and not disappointed.

Emmy

Twice now we made a reservation for a table at 7pm for three people on New Year’s Eve, well in advance over the phone and both times they somehow managed to screw it up for us. This highly unprofessional customer service experience was made even worse through not only then keeping us waiting after the first conversation but also not even trying to give us a table. They essentially only offered us a gift card or sitting at the bar, which for three people is not a suitable dining experience.

It seems likely to be a tactic of overbooking and giving preference to bigger groups. Furthermore, it clearly says on their restaurant website that you can either call or book online to make a reservation and therefore I can reasonably expect either way to work for me to get a table and honor my reservation which they have not made and just sent me away.

Afterwards we went to another local restaurant who had no issues giving us a table and some good food. So, if they want my business again, they better rework their reservation procedures and system to ensure ALL reservations get accurately recorded and honored. Just want to give people heads up about making phone reservations. I’d say don’t bother.

EDIT: Talked to the manager and gave her the requested information incl. the call time stamp. However, only received non believable answers and a standard gift card which I refused, as it is an unacceptable solution for ruining our dining experience.

Heather-Anne G.

My friend and I had a wonderful lunch at this restaurant today. Our server, Hannah, was excellent with dealing with my dietary restrictions (gluten-free/diabetic/reduced dairy). She kindly accommodated all my needs. The maple chicken club on a gluten-free bun was delicious, as was the salad. The ambience of the restaurant was very pleasant, and we were able to converse with no issues due to loudness. I want to particularly commend Hannah. She is friendly, efficient, and had excellent customer service skills. She even hurried out to the entrance of the hotel to return a personal item that we mistakenly had left behind. To the restaurant management: you have a treasure in Hannah. We look forward to dining at this restaurant again. I highly recommend 27 South.

Dave S.

The food is good, but don't go near the place if the parking lot is nearly full, even with a reservation. Absolute chaos. More than 30 minutes for service. Staff do their best, but enthusiastic clients overwhelm the small restaurant space. Management, you need to do better.