Jacob M.

Negligent company. Livid with the treatment of my possessions and incensed with the service I received while trying to collect a damage claim. My carbon mountain bike was damaged in transit because of their negligent packaging and I was awarded a damage claim of $20, a pittance compared to it's actual value before transport. My sewing machine and Dutch oven were rusted, inexplicably rusted to the point of making them unusable. Every box and tote was smashed and crushed as if they were thrown from a building. Never going to move with these crooks again.

Michael N.

Update: In reply to the message below, this is my public facing account. Connect with Cynthia concerning this review. The relevant e-mail thread is "Lodging and Food Expenses for Delay" on June 1st, where you can find my information. Tag series is 822844 in Orange.

My experience with Best Movers was the worst experience I’ve ever had with any service or shipping company.

If, for some insane reason, you choose to accept using them as your moving company, budget for a lawyer and hire them in advance.

Your belongings will NOT arrive on time, or close to it. You will NOT hear from them until you reach out. The first COUPLE of delivery dates are hopes, not deadlines. If you get them for a government contract I suggest you sell your stuff or move up yourself with a truck.

Here’s the timeline of events. For reference: I requested pickup in Ontario on April 27th or 28th and Delivery on May 15th:

April 20th - Employer awards Best Movers the contract from Ontario to Northwest Territories. I reply and ask for next steps.

April 22nd - No reply by e-mail. I call and leave a voicemail.

April 23rd - I receive a bizarre phone call asking me if I can have my stuff picked up on April 24th. I agree.

April 24th - Driver claims truck is broken and will have it fixed and come later. Still doesn’t come that day.

April 25th - Driver does not come. Says they will pickup tomorrow.

April 26th - Driver does not come.

April 27th - Completely different crew shows up. They enter my apartment, no masks, and start packing. They don’t bring enough packing material. They miss several items and an entire storage room that I have remind them of. Keep in mind I sent a detailed list and pictures in advance.

April 27th - May 10th: I spend a week with family and drive accross Canada to Yellowknife and quarantine.

May 3rd - With zero communication at this point, I reach out to Best Movers. I ask them if we’re going to hit our delivery date. They reply that it’s best to delay until May 22nd/23rd because of COVID.

May 17th - I reach out again to confirm delivery date. They now say May 30th or 31st (again) because of COVID.

May 24th - I exit quarantine. Still living in a hotel.

May 29th - They reach out (FIRST TIME EVER THEY REACH OUT TO ME WITHOUT PROMPTING) telling me that the delivery is delayed because the driver lost his wallet/ID and they won’t let him into the territories.

I tell them these delays are becoming frustrating and concerning. I get a dismissive reply.

They tell me they’ll have an update for me on Monday, and they’re waiting for an update from DOT.

May 31st - I reach out for an update on Monday, there’s no update. Also now the fault lies with Public Health, not DOT. I reach out to Public Health myself.

May 31st-June 1st - I reach out because my onboarding package won’t cover my hotel stay any longer, but I literally have nothing in my apartment to live with. They decline, stating that their driver losing their wallet/ID and not being allowed to enter the territories is ‘An Act of Law’. Meaning that they don’t take responsibility for their drivers breaking the law if they were to drive without a license. Note that down.

I ask ownership where my belongings are, and were for the past 6 weeks.

Ownership replies “Thank you for your below opinion.  We will let you know once the delay has been resolved.”

June 2nd - I start speaking with lawyers. A Public Health manager replies to my inquiry looking into this 'delay' further and states that supply line workers/truck drivers cannot be denied entry to do their work or return home.

June 3rd - My employer gets involved. I recieve a terse email telling me that my belongings will arrive on Saturday.

June 5th - My belongings arrive. Many items are damaged, scratched, or missing (see pictures). My only recourse is to pay $150.00 to get compensation. I choose not to do this because I believe it will end in a legal battle after their unique and favourable interpretation of their own contract. After speaking with lawyers in NT, AB, and ON, it's not worth my time for the cost of replacement.

SE K.

Amazing Crew of 4 guys made our cross town move super easy and fast. They were great! Highly recommend if moving!

Gerry R.

Great to deal with, Fast and reliable. The guys were patient, and took care to ensure that things went well. Thanks so much!

Me!! A. L.

Wow! My family took on the biggest task ever of relocating from Toronto Ontario to Edmonton Alberta. We succeeded mainly because we bought the services of RON BENNET and his wonderful crew TT/ Best Movers!! They came in on time Helped pack us up and secured everything - even my car. And arrived on time as scheduled. They took such great care: wrapping and securing our belongings. Never have we seen a crew more dedicated, knowledgeable and their reassurances gave us great relief. They knew the process and we received all of our belongings undamaged. So if you want a professional affordable moving team then Ron is the man to call . Thank you so much. Cheers guys!

LetThem E.

I’m writing this review a year and a half after my actual move date, as I just moved again and now realize the extent of how much I was over charged for an in town move. My move today with another company using only 2 guys took 6 hours and I was only charged $620. My move with Best Movers last year cost me over $2200 for moving less stuff. They showed up to the job without the extra supplies I had purchased and were not even aware that they were moving an entire condo full of items and seemed confused. When I called the manager they told me if I had concerns already, they did not need my business and they would be cancelling my move that day. Extreme unprofessionalism, I cannot tell you have stressful that situation was where I had to beg them not to cancel. The move with them using more people took more than twice as many hours.

kathy E.

Above and Beyond is definitely the motto of this company! We have moved across Canada with them and back again a year later and they were with us every step of the way. Their number one girl Laurie has held my hand and listened to our problems time and time again over the past year and always found a solution whatever the issue we were having, and saving us every dollar she could knowing we are seniors on a fixed income! They really are the "Best Movers" Thanks everyone.

Christian N.

I hired Best Movers via MoveBuddy to move my apartment from Ontario to New Brunswick in March. Not many companies would accommodate a move out East from Ontario but Im happy that I went with Best Movers.

They were able to accommodate a loading date within 2 weeks of my request. They were well organized and communicated clearly when I reached out to them for additional details about the move (such as load date, drop off date, what exactly was being sent, the weight of the load and final cost). Their estimate of weight was within 500lbs of actual weight so their was zero sticker shock when the final bill came due. I had packed my belongings myself so they did not take responsibility for packing quality, however everything arrived in good order. They were able to load the truck in a few hours time and were friendly, courteous, and professional. Items were handled with care during loading and unloading. Every single item arrived in New Brunswick within their estimated delivery date range, they are well organized with an exact bill of lading being checked off as items were removed from the truck.

Excellent service and I will be using them again for my next move. They took a huge amount of the stress of moving across country away and for that they are worth the cost alone. My wife and I would have killed eachother trying to make this move on our own.

Larry you and your team do an excellent job and I highly recommend your services!