HiTech Cellphone & Computer Repairs - Ottawa, Ontario

Alaa Y.

Update: After contacting the manager multiple times and multiple promises that a replacement part (the glass backcover that was broken during the last service and replaced with a wrong color plastic cover) will be ordered in for my phone, I still haven't recieved an update on the matter and I don't think I ever will.
I advise you to find another service center for your repairs as it's obvious that High-Tech do not offer good service and never deliver on their promises.

Very disappointed on many different levels....

The experience started rather pleasant, I was able to easily book an appointment online through their website to a replace of a battery on my Samsung 6 Edge. I quickly received an e-mail and a Text message confirming the 12 PM appointment time, the price of 75$ plus tax and a 2 hour waiting.

The location was easy to find and had easy accessible parking. I arrived at 11:45 AM was greeted by a young gentleman that confirmed my appointment. Great so far !!!

His 1st comment was that I own a Samsung 6 Edge and it costs more to repair. I instantly brought up the appointment confirmation for him that clearly stated that my phone information and cost/waiting time. He said that is good enough but it will take 2.5 hrs instead to get the repairs done. I agreed, gave him my personal information and left.

I came back to pick up my phone at 2:30 PM, I was informed that since it's a Samsung 6 Edge extra time is needed (EXTRA 2 Hours) for battery testing and other technical stuff... I decided that I was not going to argue with the young gentleman and politely stated to him that I was very disappointed and this is not what he promised and he should sympathize with how hard it is to reschedule my day if I do not have my phone and/or contacts. He was flustered and failed to even apologize.

I was back to pick up my phone @ 4 PM. He hands me the phone to confirm everything is okay and I notice I have a different color phone (Gold Front / White Back). He then proceeds to tell me that the back glass cover broke and that happened because the phone has been refurbished (that's the best excuse he could offer)...
Obviously they did not have the proper color replacement part so they gave me a white NONE GLASS Samsung Back Cover.

NO APOLOGY for breaking my phone !
NO EFFORT to take responsibility for breaking the phone !
NO OFFER to make things right !

I looked at the young man very disappointed, paid my bill in full, asked for a receipt and for the broken part.

I remained calm, polite and respectable with staff, as I myself have been in the customer service industry for years and I know issues do arise, but this is not how it should be handled.

Check their website, it states that they offer "Quality Parts", "Quick Repair Service" and "100% Satisfaction Guaranteed". They failed on all fronts.

I will try to reach management and await a reply to see if Hi-Tech Repairs care about keeping their customer happy, but so far I have not been happy with the service at all.

Vanessa K.

I came here with a water damaged laptop (or tried to, as they were not open during their posted operating hours) and was initially quoted 5-7 days to fix it. 7 days came and went with zero communication. The only time I received any communication from this business would be after I called once they missed yet another deadline that they had quoted me. They had my laptop for over a month, and not only could not repair it (which would not have bothered me if the service had been better), but took over 2 weeks to back up my files to a drive that I had provided. As a final insult to injury, once my devices were finally ready, I walked into a wide open and unsupervised shop with to find them sitting in the middle of the counter. I regret not simply picking them up and walking out almost as much as I regret using this business in the first place.

Ibtisam A.

Very friendly staff, reasonable prices like for iPhone6 screen repair they charged me only 85$ and while I was waiting having my iPhone repaired I watched my best show ' friends'

Dedaar R.

Had my iPad pro screen smashed. Apple store refused to fix it and wanted to sell me a brand new iPad. These guys fixed it in one day for half the price what I would have paid for a new one. Amazing fast service. Highly recommended.

Harry

My little one damaged my laptop screen which I use to work from home. I was able to walk in and had my laptop screen replaced within 1 hour. Excellent service. Highly recommend this place.

Koby K.

I’d really appreciate it if this business was opened during business hours.

Ayesha M.

Posting on behalf of a friend "I've known Mansi for over a decade and she has extensive customer service skills. She goes above and beyond to meet clients' expectations. She never disappointed me with any queries and concerns. She always finds a solution and gives her best advice. She also connects to her renowned resources. Thank you for everything Mansi and keep up the great work."

Ola M.

I have been a highly satisfied customer of Hi-Tech for years. This company provides excellent and knowledgeable service, reasonable prices and a quick turnaround time. They have saved me many times over the years when I have been in a panic about my phone malfunctioning or when I have suffered from a loss of data. I have also had great success purchasing reliable refurbished phones from them. They always go the extra mile to find a solution that works for me. Today, the technician spent some of his valuable time to help me with a glitch on my phone and he refused to take any payment; very kind. Thank you Hi-Tech.