Brianne B.
1/5
I have been debating posting this review for a few days now but I feel like this is necessary due to the amount of issues and stress we are currently dealing with. When you build a brand new home, issues are expected but we feel that we had to deal with an excessive amount of fairly large problems. Many of these problems could have been avoided had the parties involved had paid more attention to detail to ensure things were done correctly.
Our issues began pretty much from day one. We were originally told that our deposit was due in two payments (one right when you go firm and the second 3 months before closing). This was incorrect and the second installment was actually due three months after the first (making that payment due 4 months earlier). When we were signing our paperwork, my husband's legal name was spelled incorrectly throughout all of the documents and the fee for the premium lot was actually missing (we were the ones who noticed and pointed that out). It was a bit alarming that the people selling these homes were making these mistakes, but we just assumed these were small mix ups and didn't think much of it. However, after everything was signed and we were legally firm, we discovered that the lot we chose (which was the reason for buying this home) actually had a sewer grate and easement on it. We were never notified of this and were actually told that the easement and sewer were on the lot beside it (there was also no mention of an easement in our contract). Because we were already firm, our only option was to hope the sewer wouldn't affect anything or chose another lot that we didn't like as much as the original. Hunt did allow us to change lots (which we were grateful for), but again we were disappointed about losing the lot we primarily purchased the home for.
We continued to have issues once the house was built. Our custom built oven hood was installed incorrectly and had to eventually be modified to fit the space it was supposed to be in. There was also a miscommunication regarding the $850 stain we chose for our garage door. We had wanted our front door and garage doors to match and they are total opposites. We are now forced to spend even more money to either have it painted or the door changed completely.
The worst issue of all has been that our beautiful white granite (that we paid extra to upgrade for) had five large yellow and green stains all around the parameter. No one will come forward to admit what it was stained with, so we don't know if it was something like coffee or a potentially harmful chemical that is now seeped into the countertops that we frequently touch, prepare food, etc. Castlestone has been excellent about trying to remove the stains, however this process has been going on for a week and a half with no end in sight (due to the stains being stubborn). It is very disappointing to be in your brand new home with multiple areas of your countertops you can't use and the stress of not knowing if you will have to live with having stained granite or if your kitchen has to be ripped apart so they can be completely changed. The granite technicians are also fairly certain that whatever stained this sat on the counter in multiple areas for days or weeks and no one bothered to wipe it up or notify anyone. It is very sad that people were aware of this but chose to ignore it and we discovered it during our PDI.
There were additional smaller things that were acceptable problems and Hunt has fixed them promptly. Our home is beautiful and well built however at this price point we should have never had to deal with these things. It is heartbreaking to continuously be disappointed every time you would come to see the progress of your brand new house to discover that something else was wrong, installed incorrectly or outright damaged. Like I said, we are living here now and are still dealing with these issues. What should have been a happy and exciting experience has been stressful and disappointing. I have yet to determine if this was worth it.
