Soldier Gear - Angus, Ontario

great S.

What can I say… I had an amazing experience with this business! I had the pleasure of dealing with the owner, who truly went above and beyond to ensure my satisfaction. I had missed him when I went to pick up my order, and even though it was outside of regular hours, he personally dropped it off at my place, which I really appreciated. It’s rare to see such dedication to customer service.

One thing I would suggest to others is to always follow up with the chatbot on their website. I made the mistake of not checking it, and missed out on important details about the pickup time. It was entirely my oversight, but the chatbot is there to help with clear communication, so I recommend keeping an eye on that for a smoother experience.

Overall, fantastic service and a great person to do business with. Highly recommended! They also moved a few stores down to a new location so the address won’t be the same from google.

Elgin B.

My experience at Soldier Gear was incredible. Kumar is the best customer service representative I have ever come across. He listens very well in fact, he listens with a caring attitude. I highly recommend Soldier Gear in Angus, Ontario. Barrie, baby!

James F.

Ordered a bunch of custom nametags in the new CADPAT MT from them. Turnaround from the order being placed to it being produced and shipped was maybe ~24-36 hours. Other places take 1-2 weeks minimum. I was even sent a photo of the items before being shipped which was a nice surprise. Would highly recommend!

Lesley S.

If I could possibly give my purchase 10 ⭐'s I would. I walk long distances every morning & needed a warm/waterproof jacket. I purchased the "SNUGPAK" jacket & even at -20°celcius I have never been warmer. Recently it was absolutely pouring rain & I wore my touque under the hood. I came home my touque was bone dry as was I. Even though the outer layer of the coat was literally dripping wet. This truly has been the best investment I've ever made. KUDOS to the owner Kumar & the store Manager Chris who recommended my purchase. Thank you Thank you. 👍

Monsieur

LIE AND THEFT

This company lacks seriousness and lies to the customer.

I ordered nametapes online that I have never received in weeks when the order was paid for. I spoke to the owner by phone by message by email too. He always says that I will receive my package in the next few days and never anything. He lied to me several times and promised to repay. I never got a refund. He reacts to the message and then no longer responds.

A big lack of seriousness. It doesn't even deserve a star. It looks like a scam clearly and theft. Lie + theft.

Jonathan F.

At the start of March I had ordered 5 nametapes to be shipped to Alberta. After 4 months and them dodging my emails, phone calls and texts I still haven’t gotten the name tags. With proof that I haven’t gotten anything from them in the mail they are refusing any sort of refund or saying “well since we haven’t gotten the package back it must be on its way”. Unless you can personally go into their store in angus I wouldn’t expect much from this place other than problems.

Brandon F.

Provide customer service above and beyond. Would definitely recommend.

Alvin H.

Recently Ordered online from Soldier Gear. They have a good line of products for a decent price. The quality of the products were great, especially the custom name tapes/tags. They are of top quality and feel great. The only problem I had was with the online customer service and the delivery. Many emails were not answered right away and i was not notified that some items were out of stock. I ended up not getting a delivery from Canada Post Expedited but from the Owner himself. It was a different experience. I would not say that it is the best. But the products are great quality for a great price.

Update: it is really difficult to contact these people by email. They answer once every 5-10 hours. It's ridiculous honestly. They need to improve their online services.