All-West Glass Peace River - Peace River, Alberta

Shay S.

I had got a new wind shield installed here, come to find out they didn’t bother hooking up the wires to my windshield & they didn’t install it right. I called to give my concern and was told I’d have to wait until the guy was back to have him look at it and she didn’t know when & that I’d get a free 30 days chip repair. My window doesn’t even heat up right and with the snow and rain ; water drips through the top of my window. Never will I go back to this place

Mathew S.

One star my first impression should of drove me away, very rude and after installing my window my truck was in for the next day with a ton of fault codes, they installed the wrong window so a day later I’m without my truck again, phone in to make an appointment for a rock chip, the lady said someone will be in at 8am, I show up at 8:10 and she tells me no one is in till 8 then laughs as it’s clearly past 8, I asked when someone will be in and she replied I have no idea. What a joke of a business.

Miguel G.

Was driving into peace river for the night. and on our way in ended up getting a rock chip right in the middle of the windshield. I asked my fiancé to call ahead and see what time they were open till and if they could fill it in before our long treck home the next day. And the gentleman on the other end of the phone told us he would stay late if it had to come to it. Especially since we had been evacuated for just about 3 weeks. Once we pulled in they already had vehicle in the bay so we waited patiently. When waiting I'm assuming the manager started a conversation and we talked about how our passed 3 weeks has been being evacuated and just how all was good till we got hit with this chit. Once his windshield expert was finished he didn't charge us for it what an amazing fella. I'm so happy that we were taken very well cared for by this shop thank you so much!

Amber W.

I got a chip in my windshield in September and immediately got it filled at West Glass. They took me in right away which was awesome. The customer service was ok at best. They only cleaned a small spot surrounding the chip and didn't check for others (I didn't ask but I later noticed that Speedy Glass does this). The fix didn't... inspire confidence. Costed me about $60.

In December, while I was parked, my windshield cracked where the chip was. There were no other chips anywhere near the original. I was in Grande Prairie at the time so I stopped in at Speedy Glass. Speedy Glass told me they offer a warranty on all their fixes - they'll either take the amount paid for the seal off of a new windshield or try to back fill the crack for free. When I asked West Glass if they offered the same - the gal who I got a hold of argued that I could have hit a massive bump or that another rock could have hit the same spot causing the crack. She said because the fix was so long ago (September the same year) that anything could have happened (I am not sure how this is a justification). She was quick and happy to offer to try and seal the crack for me but did not offer a discount. Overall, I wouldn't recommend West Glass - get the chip fixed at Speedy Glass the next time your in Grande Prairie. It's worth it in the long run. (Also the Speedy Glass in Grande Prairie has the friendliest staff).

Maryanne D.

Rear windshield crumbled less than 3 months after install. Was told by receptionist it probably wasn’t warranty before even giving description of what happened or anyone seeing it, but she called me back shortly to tell me they’d give me a deal? Have been waiting over 24 hours for someone who can discuss this matter to call me back. Workmanship and material guaranteed provided no unreasonable use, maintenance or care of the vehicle Doesn’t seem like it.

Daniel K.

I had All West Glass replace a broken RV Window. I dropped the frame off with them, got a quote, and approx time line for replacement. A few weeks later I had not heard from them so I checked back in. Glass had not arrived yet (they had to order it in). We had a trip coming up that we needed our RV for. I had to keep calling as the secretary did not seem to understand the urgency. After about 4 weeks it was completed - this was about 2 days before our trip. I attended to pick up the window and the price was about 40% more then quoted. I argued with the secretary but she would not budge on the price despite agreeing it was more then my quote. There was no one else I could talk to and since we were leaving on the trip in a few days I had no other option but to pay the new price. I installed that window frame in the RV and then on the trip we drove through rain. The tech that installed the glass in the frame had used foam tape and nothing else. Rain pored into our RV through the window between the glass and frame. Our entire front of the RV was flooded going down the highway. I took it back to All West Glass and they were surprised at the problem. They caulked the glass to the frame and it has not leaked since. In regards to getting a refund to match my original quote on the product I followed up with the sectary on two different occasions trying to speak to the owner. Despite her promise that the owner would call me I never heard from him and finally gave up.

My 3 problems 1) Poor communication about length of time it took to get the glass installed on my frame, 2) Poor install work such that rain flooded my RV 3) Charging 40% more then quoted and doing nothing to fix this. I would not go back here. This is a poor way to do business in a small town.

Dana L.

We live in Saskatchewan but my husband is in Peace River working. Earlier this week, a rock hit his back window and it shattered. Sherri was great to deal with and was able to order in a window and get it installed within a couple days. Excellent service to say the least! Thank you!

Colin B.

Outstanding service ,they delivered my window no charge and cut more glass for me while I waited.