SimplyFixIT - Phone & Laptop - Cambridge - Cambridge, Ontario

Lucius B.

I brought my phone in today. They were very friendly and helpful. They Repaired my phones housing, front screen and back glass on my iPhone 12 Pro Max in 2 hours! It Works perfect like brand new. I had the option of getting the original manufacturer parts.

Lorne

Had some bent pins on a Ryzen CPU. My eyes not being what they used to be, brought it by. Instead of telling me they don't do CPUs, he got to work on it right away and fixed it. Seated perfectly on the motherboard. I know where I'll be bringing my families devices going forward. Highly recommend!

Harsh K.

They sell fake apple products. Beware. I bought a charger and it does not charge my ipad since its a fake. Never ever buy apple adapters or gadgets from here. You can clearly see the left one they sold me has weird printed Font sizes and way less margins than the original product.

Savanah F.

After I accidentally smashed the front screen of my 11 inch iPad Pro (2nd gen), I emailed SimplyFixIt for a quote. Once I had the time to get it fixed, I thought I’d try a different place in Fairview mall since it was closer to me. However, after the workers spent a lot of time confused for some reason, they gave me a very expensive quote. I’m very glad I decided to take a trip to Cambridge instead where they honoured the quote from my email. They fixed it a day later and it looked brand new! Now hopefully I can make it last another 4 years!

M H.

I have an HP touchscreen laptop that unfortunately was damaged this summer while traveling. The screen was cracked pretty bad. I went to SimplyFixIt for a quote to fix.

The tech explained that the glass screen is no longer available to replace, but he could repair the monitor screen to work again (the colours were scrambled on the laptop screen), just without the glass screen.
He grabbed another laptop to show me an example of what the repair would look like with the glass off, and
explained that the screen would easily scratch and show fingerprints without the glass, but it would look the same otherwise, and if not touched, would work the same, minus the touch screen. He quoted me $200 plus tax and approx 2-3 days. I left the laptop there for the repair.

The laptop was picked up today, six days later (which was fine with the holiday weekend, but much later than agreed upon....he said he missed the delivery on Thursday.....)

Opened the laptop and the original smashed glass screen was taped onto the laptop still!
We asked why it was not removed and the tech working explained that if the glass was removed, the wires for the screen and parts would fall out and be showing!!! He said the glass keeps it all together and in place! This was never discussed!

Also, the right hinge of the laptop was broken in half! The tech said it was like that when he got it. It was not! I'm furious about this!!!

The original tech we spoke to for the quote apparently is now gone for four weeks, apparently unreachable!
I'm left with a laptop that has a smashed screen taped to it, in order to keep the wires in, plus a broken hinge!!! The laptop was in perfect condition when it was dropped off, other than the broken glass on the screen. I used it broken for two weeks, connected to our home monitor! I very well could have taped the screen it myself to avoid glass to falls out, and used my desk monitor. The laptop was in brand new condition!
But the store the said they could fix it, and the only concern would be fingerprints and more prone to scratches, and I love the laptop, was disappointed to lose the touch screen, but it was better than nothing.
But they damaged it more!! It's full of tape, has a smashed screen.....so I can't see behind it still anyways, and the hinge is broken!!

The tech working would not give my husband the laptop so we had to pay for the repair. He took $50 off the price! That wouldnt even pay for the hinge to now be fixed!!

I am devastated! I love my laptop and just recently had a brand new hard drive installed. Devastated.

How they could demolish it and not just state that it couldn't be fixed is awful!! I reached out to a few other companies today and one explained to me that the HP touchscreen has wiring in behind the screen, so it's almost impossible to replace without going directly through HP. Why Simply Fix It didn't admit that and stop before breaking the laptop more is beyond me!! And then to take any payment for it is absolutely unprofessional!!! Also to claim the hinge was already broken! I'm devastated AND still can't use the laptop without the monitor at home, and paid $170 just to get it back from them! Absolutely insane!!

I highly recommend NOT using this company, the Cambridge OR Waterloo location, as one of the techs kept saying he was from the Waterloo store. Awful.
I would have left the laptop as it was and continued to use until finding a new laptop with my desktop monitor.
I just can't wrap my head around it.
The tech offered to talk to the tech in four weeks! What!!!! After I pay you $170 and the hinge is broken and the screen is still unusable, that's what you're going to offer

Definitely beware!! Unprofessionals who never should have opened a device belonging to someone else if they didn't know what they were doing! Then refusing give it back without payment! With more damage! Don't risk it, go somewhere else.

Photos show the broken hinge and the taped screen. I still need the desk monitor to view.
So I paid for damage. Sad.

joseph M.

One of the best place to fix your laptop & phone in cambridge quick and reliable service any problem they will “fixit”

Amardeep M.

Honest merchant my Samsung a70 had a charging port issue he could have changed it but fixed ot by using different wire

Andrew B.

Was kind and helpful! Glad I went here. Would definitely recommend.
Thanks!