CopperTree Solutions Inc - Waterloo, Ontario

Phil Anderson

Started using Copper Tree at work and have been very impressed with their customer support team. Prompt responses from helpful technicians really smooth out the typical IT issues and take those problems off my plate.

harsh patel

They are quick in their response even if the priority is medium and they usually do the work beforehand for the solution if the issue is described accurately so sometimes they just respond with the confirmation of verifying if the system is working properly as intended or not rather than calling or emailing to get info of the issue that was already explained in the ticket.

I would say they do understand the issue quite well by the description of the ticket and I know its a small thing but it is also a big time saver and convenience.

Gabriel Jantzi

I received efficient help with a very quick response time to my IT question. Colleagues report the same. Copper Tree staff answer the phone, they are knowledgeable about our particular company’s IT needs, and find solutions quickly so we can go about our day. Copper Tree is proactive about our company’s network security and yet makes IT processes (especially in remote working) quite painless.

Frederic Morin

CooperTree Solutions has proven itself to be a highly efficient and customer-focused IT service provider. This morning, I encountered a server configuration issue that was promptly addressed by their team. Within an hour, the problem was completely resolved, showcasing their expertise and dedication to swift, effective service. Their quick response and ability to fix the issue without any lingering problems demonstrate their technical prowess and commitment to client satisfaction.

The professionalism and technical skill displayed by CooperTree Solutions' team were truly commendable. From the moment I reported the issue, their support staff was attentive, understanding, and highly knowledgeable. They quickly diagnosed the problem and implemented a solution, all while maintaining clear and reassuring communication. This level of service is a testament to their well-trained personnel and robust internal processes, which ensure that even complex issues are handled efficiently and effectively.

In an industry where timely and reliable support can make a significant difference, CooperTree Solutions stands out as an exemplary IT service provider. Their ability to swiftly resolve my server configuration issue highlights their reliability and dedication to high-quality service. I am highly impressed by their performance and wish that all IT teams could match their level of expertise and customer care. Their service sets a high standard in the field, making them a top choice for any organization in need of dependable IT support.

F. T.

I've had the pleasure of working with Matthew who was very quick to respond to my request and solve my technical issue. Thanks for your help!

Rosemary Sayadeth

The people at copper tree are so friendly and helpful. I always liked working with them, when I had technical issues at work.

Michele Hirsch

CopperTree was amazing to deal with, very knowledgeable and worked hard to resolve my issue quickly.

Tarha Keen (TBird10)

Quick, helpful and efficient IT support! Everyone who has helped me is very knowledgeable and friendly.

The most important thing I have learned through CopperTree is the importance of security. Update your passwords people!