Altair Electronics Ltd - Kingston, Ontario

Brad B.

Recently purchased two laptops from Altair. One for me and one for my daughter. Staff were knowledgeable and helpful. They ensured the laptops were set up properly after delivery. It was a pleasure doing business here.

R D.

Had my iPhone 11Pro in for diagnostic testing due to the camera stabilization malfunctioning. The guys at Altair/Kingston were amazing. A quick diagnostic revealed the failure part and the quickly quoted a price and immediately ordered the replacement part.
Upon arrival of the part I was then notified that I could bring in my phone and have it repaired/returned same day. Worried I would be un reachable during the repair/service period the repair was in-fact completed in record time (a couple hours) and it’s now working beautifully again.
Huge thanks to the team at Altair Electronics. Excellent customer service and support with genuine care for getting my phone (lifeline) back in record time.

Arlene S.

Great service. After going to two other repair companies Altair remedied my issue quickly and professionally

Giggles G.

I've been going to this place off and on for the last 6 years and they are pretty good at what they do for their job and they do go over everything with you with your computers. I had an issue with my laptop and they told me they what they have done to it and because it's getting older they told me what I can replace it with or buy a new one and they are very helpful. I will definitely go back to them again.

Sergei C.

The staff is helpful and friendly. They fixed my macbook pro, quick turnaround, they dealt with the warranty. I just had to come and pick it up. If you are shopping around for an Apple or other computer related services, definitely give them a call. They do have some products for sale but limited selection based on what I've seen on the shelves.

Tim

Not recommended.

I booked time slot through Apple Support to drop-off a laptop for service, but on the day, I called a few hours before the appointed time to cancel. From the onset, the person on the other end was curt and condescending without apparent cause. I figured I was being considerate by calling in advance to cancel instead of just not showing up, but was told such a drop-off could be done any time regardless, and that, “… it’s not like it would get fixed right away, so…”. Others’ low reviews of this shop aren’t a surprise, and I’m pleased to have taken my business elsewhere. The first 5 seconds of experience with staff at Jump+ was enough to justify my change of plan, and was further reinforced by a frank disclosure of terms, high quality service, and respect for the customer.

For what it’s worth, my perspectives are informed by the following factors:
* Certificate — Excellence in Customer Service
* 20+ years experience as a telecommunications technician
* 25+ years experience performing (basic) installation or replacement of network interface cards, video cards, batteries, and internal drives on my own desktop and laptop computers; no hardware troubleshooting.

Matt N.

Got my newest Mac computer here. The staff was helpful and friendly. They could have charged me more for the adapters I needed but instead they found a more economical solution to the problem that provided a better solution at a better price. Will be going there for future purchases and repairs if ever needed. Would recommend to anyone in the area.

tina 2.

Brought my MacBook Air in to have the battery replaced and was greeted with superb and speedy service. Very knowledgeable and on point with their customer service and pricing. The work and attitude towards their clientele is pleasant and professional. None of this feeling like a number or rushed at the front desk. Bonus of free parking and comfortable chairs to sit in while you wait. Highly recommend.