Audcomp - Ancaster, Ontario

Malhar K.

This company played a significant role in my professional career growth.

It's a great place to work, where your skills are truly appreciated.

During my employment, I received immense support and trust from the owner and CFO.

Robert B.

Audcomp has declined in quality of service in the past month.
Obviously our company will be going to the competitors,
Soon as our ridiculous contract is up. Crazy how when we call our contacts we're always informed they moved onto better opportunities. Every other month it's some new guy. We got an email blast recently from the company stating they changed their entire antivirus system, and then right after another one stating the whole team got replaced "due to covid". Does anybody working there know how anything works now? My coworkers can't work half the time. Repeated messages and phone calls to management have been met with "we apologize and are actively changing policies to ensure this doesn't happen again, feel free to reach out if you want to talk about anything else". I see the same nearly copy/pasted response on other reviews here. Shame, I guess the "4 pillars of Audcomp" have crumbled.
Would rate 0 stars but Google's minimum is 1/5.

Anzio K.

Short Story: Woefully Incompetent, would not trust "repair" but rather replacement of parts.
Long story: Left a laptop to get inspected, as per manufacturer advisement. Techs did a system board replacement which proved unnecessary. Serial number is tied to system board (this is important for future warranty repairs). Since the repair changed nothing I came in and installed a part myself. Service tech calls me after a few weeks to tell me that my proper serial number cannot be reinstated into the new board (Great, how will I get my repairs done going forward?) and told me that "they" installed the part I came in to do myself. Above this they said the laptop was in unrepairable condition and they should have never attempted the "repair" (excuse me, what did they repair?) in the first place. The laptop had a non working touchpad, hinge was slightly crooked and few screws missing. All of this took around a month and a half.
They come off polite in the beginning but are prone to being disingenuous.
After the fact I realized that my cpu fan was not working whereas prior to bringing it here it was.
I will give them this, though, the application of thermal paste must be good because my laptop is reading ~ 52 degrees celsius idle and under load has been thermal throttled to under 100 degrees.I will clearly need to reattach the cpu fan or find another one if mine is damaged.
I also realized one of the connections to the WAN card was left loose.

Tom J.

Took them 5 weeks to reinstall windows. Terrible communication during the process. No apology, no reason, no explanation. Nada. If you're in warranty, go somewhere else.

Tyler L.

Friendly sales agent, came to the door and discussed the various options and vendor support they offer.

Adam C.

Excellent IT and Managed Services Provider

Arjan G.

An amazing company!

J S.

So good!