Boston Pizza - Beaumont, Alberta

sreeraj L.

Visit BP on Friday 17th October evening around 10pm, when we were dining and received dirty cutleries with dry food & dirty water stains (wrapped with BP paper tissue), even ask the server to change and she bought new ones and those were also same (dirty water stains), the most disappointing part was server explained us that we don't polish cutleries- we can't expect from these kind of unhygienic cutleries from a very well known restaurant chain in canada. A genuine advise if the management don't look this matter seriously then you will soon loose your regular customers and reputation of the brand. I hope you will take this comment for improvement in hygiene and next time we vist we will see changes.

Jeff V.

I don’t normally post reviews but my experience at Boston Pizza Beaumont was frustrating enough to warrant it. The food was fine standard BP quality but the management was absolutely horrible.
From the moment we walked in, it felt like the staff were overwhelmed and unsupported. Our server was never seen only served by the manager. Who was very dis pleasant Long waits, confusion with orders, and zero accountability when mistakes were brought up.
What really pushed me to write this review was the dismissive attitude from management when we tried to address the issues. Instead of listening or trying to make things right, we were met with indifference and borderline rudeness. No apology, no solution—just a shrug and blame pushed onto the staff. Completely unprofessional.
It’s a shame because this location could be great with better leadership. Until then, I won’t be returning and wouldn’t recommend it to others. There are plenty of restaurants in Beaumont that value their customers and treat them with respect—sadly, this isn’t one of them.

Ben K.

Wings were good, pizza was better but the male server with glasses. Dude was amazing doing everything I needed and more! He places our straws with such care and made sure we had extra! He was very cool! With his age of experience around 48 years old he is an expert server. He clearly loves his job and I hope he continues to do it and is very happy! This man has found his calling! God bless him❤️

Cara B.

Took my son for his birthday dinner and the waitress screwed up half the order. The rest of the food was sub-par as the bun was stale and the burger patty was super thin and dry. Manager came over and re-took our order but there was no effort to make it right like most restaurants do with a comped meal or a free dessert. Super disappointing and won't be returning.

Kevin B.

It's Boston pizza they have been around since 1964 .
The food is always good
The lady today is the bar area was very polite and accommodating.
Nice small town crowd .. I'd recommend stopping at this location

Al L.

*Formal Complaint to Boston Pizza Corporate*

*Date: Aug 2 2025 around 11:53
*Location:* Boston Pizza, Beaumont, Alberta

*Incident Description:*

On my family and I visited Boston Pizza in Beaumont. When ordering our pizzas, we specifically requested no bacon on one of the pizzas. However, when we arrived to pick up our order, the pizza had bacon on it. We called the restaurant to report the error and request a remake without bacon.

The manager answered the phone and became visibly irritated when we explained the situation. Despite our clear instructions, the manager argued with us, claiming we must have "forgotten" we ordered bacon. We politely reiterated our request for a remake, but the manager's tone became increasingly rude and confrontational.

The situation escalated to the point where the manager hung up the phone on us. This behavior is unacceptable and demonstrates a complete lack of customer service skills.

*Complaint Details:*
- Failure to follow specific customer instructions (no bacon on pizza)
- Manager's rude and confrontational behavior on the phone
- Lack of customer service and unwillingness to resolve the issue
- Manager hanging up the phone on customers

*Expected Resolution:*
We expect Boston Pizza to take immediate action to address this incident and prevent similar situations in the future. Specifically, we request:

- A formal apology for the manager's behavior
- A complimentary meal or discount on our next visit
- Additional training for staff on customer service and conflict resolution

If you would like to discuss this incident further or require additional information, please contact me via this review.

Victoria N.

Ordered a meat lovers with extra sauce. Unfortunately the crust was not cooked, very doughy, and hardly any sauce, and cheese was runny, not right. Can’t finish the pizza it’s that gross. Boston pizza is usually our favorite, which is why we did even though it’s the most expensive in town.

bradley S.

Terrible. I came in to watch an oiler game staff continued to harass me asking me if I wanted more drinks. I politely declined as I was trying to focus on the game. Then I wanted to pay and was ignored for 30 minutes while everyone around me was served. Disgusting behavior, ignore this place if you are just trying to watch an oiler game peacefully.