Capital Suites - Inuvik, Northwest Territories

Valerie M.

Grand hotel pour la petite ville Inuvik ,correct ,personnel invisible ,literie correcte ,propre ,calme (il y avait pas trop de touriste) mais cela reste depaysant||Arret pour se rendre a Tukoyaktuk porte de l 'ocean Artique

Mary B.

The hotel has not been well maintained. The suite we were given had holes in the wall in multiple locations, the electrical plugs did not all work and some of them appeared damaged/unsafe. The TV satellite system is not properly set up, so C-SPAN was the only channel with both good audio and video, the other channels were either very fuzzy and hard to see or lacked sound or both. They claimed it was the weather, but the sky was clear with only a light wind. The kitchen had no can opener. The blind in the living room was missing pieces and so could not be fully closed. The blind in the bedroom was missing a string to move it up and down - you can see where the string was removed. There was no Kleenex in the room. The tap for the tub did not shut off properly without a lot of finagling.

Northern B.

The tv reception is horrible. Internet is good for 2005 not 2024. Very outdated for the times concerning entertainment. Think of this during long cold winter nights in a town that has questionable levels of entertainment. Hotel staff seem very incompetent when it comes to dealing with rude noisy drunk locals that seem to be partying in the hotel. I questioned the night clerk for the disturbance at 245 am and why she felt the need to be on speaker phone while on her phone after unsuccessfully dealing with the noisy party. No room service.

wsh H.

Tried to get a room today but they denied my service dog (legit with papers) nice to know they can deny a person with a service animal. |So -30 and sleeping in my truck because of denial which is against the law but maybe they just don't know the rules or don't care |Thank you for denying a legal working dog with her handler

Kathy I.

The walls are filthy. No housekeeping for a week!!? Even though i asked multiple times. The ovens are unclean and smelly. I stripped the bedding and full of yellow stains on pillows, the bed. And had to ask for the full set and put them on myself. The rugs are disgusting. The dishes are broken and full of stuck on grease. The garbage bins are dirty. The chairs and couch are full of stains. Tired of cleaning everything in the kitchen suite. So sad. So tired. The Mackenzie Hotel is a much more better place to go!

Marc K.

Thoroughly enjoyed my stay here. Very clean, comfortable, and the staff were wonderful. Particularly, Nuhamin. She was so friendly and helpful with suggestions I was seeking. First rate customer service. I also greatly appreciated the laundry services on the 3rd floor. Though of the two stays, one window had no shade to block the all-night sun and that was unpleasant.

Roger D.

Very friendly staff. Rooms are clean and during your stay they clean when requested (which is fine by me).
Internet is my only real issue. They give you a log in with password that is only good for a couple of days at a time. You end up needing to pick one up frequently.

Sean M.

Stayed for 2 nights. Walked in and found A/C unit didn't work, TV cable ripped out of the TV, the fan switch was half broken and required playing with to get the fan to work, the shower nozzle was half broken so taking a shower was awkward. The customer laundry (on floor 3) was free to use which was a bonus, buuuuut, 1 washer was out of order, and one dryer wasn't producing heat so tumbled clothes but wouldn't dry them. The whole reason I chose this place was to do laundry for the second half of my road/camping trip.

I suspect Management doesn't give 2 craps about their employee's. Also suspect the employee's are checked out and don't care due to the way this place is run. I asked about where the laundry is and all I got was 3rd floor. Find a sign on the laundry door saying detergent available from second floor vending machine. Search second floor for vending machine. Nothing. Head back to lobby, ask for soap, they sell soap at the front desk. Why have a miss leading sign? Why not say up front, Need some soap? Nope, wild goose chase.

There is literately a sign in the elevator asking guests to recycle their cans with the hotel so the employees can get a bonus. People are paying 200 a night to stay here, and you fix nothing. I'm sure you can afford to pay your employee's better.

Should of booked the Mackenzie Hotel. Capital Suites say 3 star (which is laughable). The 2 star Mackenzie (which I went to their restaurant for breakfast one morning) Is more 3 star and up-kept than Capital Suites.