Exploits Appliance and Refrigeration - Lewisporte, Newfoundland and Labrador

Pat Oake

Had your repairman Justin Ploughman in my house today , he could not have been better . Very nice young man , keep up the good work .

Jason Saunders

Customer service through the office was good...

BUT after waiting a week the technician arrived on site, took one look at my washing machine (without even removing the back panel) and told me there was no fixing it and I needed to buy a new one (bearing).

Then shockingly I was then charged $115 for 5 minutes of his time. In an 8-hour day that's a lot of money, and quicker and easier than repairing.

I understand and fully appreciate that there needs to be a charge for service calls regardless of the outcome. However, I don't feel the amount charged was fair and relative to the work completed.

I'm not a service technician but feel that could have been more done or offered in the way of service.

I would not recommend this business to family or friends.

Shelley Shea

Hello, On behalf of Exploits Appliance and Refrigeration Ltd. we would like to clarify a previous negative review of our company. We are sorry you had a bad experience. We use every criticism and every positive review to our advantage to improve our skills and communication. Sorry you had to wait a week for service. We are a very busy company and service a very wide area in Central NL. There were many customers in front of you that were just as important. We try to go in order of calls. Our particular technician that day is very knowledgeable and knew the problem right away. When doing a job for so long we tend to see the same problems. However, we will improve on the amount of time spent diagnosing a problem. As for the fee, this is standard especially with the price of gas and insurance Any professional that we see for service has a rate. From getting a plumber into your home, or seeing a dentist for a tooth problem, there is usually a set rate no matter how long it takes. Again we apologize for your bad experience and we will continue to strive to improve.

Jekyll

We needed a repair on our dishwasher. Service was excellent from the start. quick callback and technician arrived as promised. Very professional work done. Parts were ordered and and the dishwasher was back in service quicker than expected. great work Justin!!

Angela Hayden

Was very pleased with the service from Exploits Refrigeration. My problem was handled in a timely manner. Technician, Justin, was knowledgeable and Justin’s apprentice was very friendly. I’d have no issues with dealing with this company in the future. Thanks!

Wallace Robinson

I had occasion to call the company for a new Frigidaire stand-up freezer and another time for a Sumsung stackable washer/dryer. In both instances, I would rate the service and work done as excellent. Both of these repairs were made under warranty. Speed, workmanship and friendliness were tops. I live in Loon Bay.

Christine Snow Campbell

I’d like to extend my appreciation to exploits appliance and they are very friendly courteous and knowledgable technician Justin. Service to my dishwasher was done within 48 hours I’m so thankful and impressed

Ben Ludlow

Charged $100 for service call to inform me that they don't know if they can fix it. OK, I requested a quote for possible repairs or replacement. Have made contact once again but it seems they don't like work!