Hi-Tech Business Systems Ltd - Grande Prairie, Alberta

Sean G.

Just got set up with merchant processing services with hi tech, and purchased a computer from them last month. The sales team was fantastic and made the process seamless. They made switching from our existing merchant processor a breeze. Hi tech is an excellent company and they embody a culture of excellence in everything they do.

Maryann A.

Highly recommend Hi-Tech! I work at a small church and we were having a terrible time with Ricoh, which was charging us a lot for a copier that didn't work. We decided to go local and switched to Hi Tech and they have helped us so much since then. They even came by the same day with a toner cartridge, just in case ours runs out while we carry out a major print job for a large funeral. They have been extremely supportive and helpful; our church is very grateful!

Paul A.

Very disappointed with service. Phoned about getting a Brother printer repaired and was told they could fix it. Got a phone call from the tech after I dropped it off who wasn't 100% sure what was wrong with it and that they didn't have a supplier for Brother parts. Told bring it in, then once they have it tell me they can't get parts even if they knew what was wrong and charged me $200. Waste of my time and money.

Marc L.

As a relative new customer of Hi-Tech (story below), I have been nothing short of blown away by every person and interaction I have had with them. Friendly, kind, helpful, responsible, empathetic and eager would be some of the superlatives I would use to describe the team and management there.

Here's the story. I was hired to be the Director of Information Systems for the Pomeroy Hotel group a year ago and one of the mandates was to assess the quality of service we receive from them. Hitech has been supporting the Pomeroy group for many years and management wanted a "fresh set of eyes" to review the situation.

I am a firm believer in allowing actions speak for themselves and meeting people in person to see the whites of their eyes and their body language. Great service and support don't materialize out of the blue, it comes from a good work ethic and a strong service mindset that must be initiated at the top, because these traits always flow down, never up. Since our first meetings I can honestly say that I have utmost respect for every single member of their teams, and this speaks to ownership directly.

I want to highlight one area (of many) that stand out for me. In this day and age, cyber security is of the highest importance to not only individuals but small and large companies, and another priority of mine was to assess what they had done, and what recommendations they may have for the future. The Hi-Tech network and security team have done a stellar job in implementing well thought out solutions, and their suggestions for how to improve our security posture are exactly in line with my experience and recommendations.
Needless to say, a match made in heaven.

Well done.

Erin L.

Hi-Tech staff is incredibly helpful. They are friendly, knowledgeable and find the best solution to any situation our businesses require. Their products, service and staff are the best in the industry.

Christie M.

We have been working with Hi-Tech for over 18 years for all our server, computer, printer and copier needs. They are always amazing to deal with! Their pricing is extremely competitive and all service or IT issues are handled very quickly. I can't say enough good things about dealing with them, anytime I need anything I know I can send a quick email and someone gets back to me almost always in a few minutes! Incredible service!

Bobbie E.

My retail store was previously set up with Moneris. I had no issues however after reviewing my business expenses I was inspired to look for better rates and save my business funds. Melanie with HiTech was able to save my business over $200 a month on FEES. Setting up my online portal was extremely simple and their tech guy, Jason was very prompt & quick to answer any questions. The set up took less than 30 minutes and the transition was simple. I wish I made the switch sooner but so glad to have this service! I have a beautiful wireless terminal that looks great in my boutique and I no longer have big ugly bulk cords everywhere.

Carlotta G.

We own a small cafe/gift shop outside Grande Prairie. Due to Covid-19, we had waited for months for our bank to come out and setup our interac system for us. One day a couple guys who work for Hi Tech came in for lunch and we got talking about the fact that we didn’t have interac. They told me that they’d get Melanie to reach out to me and she did the next day! Within a very short period of time we were up and running! The customer care and support has been outstanding. Highly highly recommend Hi Tech Business for any of your business needs😊