Intuit Canada - Toronto, Ontario

Alain Q.

N'ACHETEZ PAS TURBO IMPÔT !!!!
J'ai utilisé TurboImpôt pendant une vingtaine d'années sans problème jusqu'en 2022. Or, depuis ce temps, le logiciel comporte de nombreuses erreurs flagrantes. De plus, TOUS les employés du service clientèle se mettent la tête dans le sable ou vous balancent un os à ronger en promettant de régler les problèmes sans tarder, ce qui, bien sûr, n'arrive jamais! Cette année, une simple addition de deux chiffres non effectuée correctement me faisait payer plus de $16 000,00 d'impôt au lieu d'avoir un remboursement!
Et Intuit pousse le vice à informer ses clients que l'Agence de Revenu du Canada fait des erreurs alors qu'ils ne sont même pas capables de régler les leurs! Qu'ils commencent donc à prendre la médecine qu'ils veulent imposer aux autres!
TurboImpôt et les produits Intuit, c'est fini pour moi. SVP, passez le mot!

Bernard S.

Je tente par tous les moyens de parler avec quelqu'un pour le logiciel Turboimpot. J'attends des heures au téléphone et ca raccroche sans que je puisse parler avec quelqu'un. le logiciel a ouvert un formulaire par erreur et je n'arrive pas à le fermer. résultat : pas moyen d'envoyer ma déclaration. Comment je peux régler mon problème avec une vraie personne? Le service est plus mauvais à chaque année...

Juan M.

On January 9, 2025, I subscribed to Intuit QuickBooks Canada. As always, the advisor who sold me the subscription was a salesperson, and everything sounded great.

A week later, I had my introduction session to the software, and I really liked it—until I asked, How do I handle imports of goods? The response was: Our system isn’t great for that, but you can buy an app. The basic app costs approximately 65 CAD per month.

After that, I tried to contact the salesperson who had been so helpful before, but this time, he simply replied with an email suggesting I cancel the subscription. So, I called and canceled it. However, sometime later, the first month's fee was deducted from my business account.

I tried contacting them multiple times, but I never received a response. As a result, I paid for a month of service I couldn’t even use. It’s unbelievable that a company like this would take your money and ignore you afterward.

Christian K.

I have been using QB online for over a year. For the first time recently I had a customer pay by visa through QuickBooks processing system. QuickBooks put my funds on hold stating they need more documents. I sent them all my documents proving I own the business and they still won’t release my funds. Every time I get on a phone call with support it’s the same story, that they are looking into it and need 2 business days for compliance to look into it.
THEY STOLE MY MONEY AND WONT RELEASE IT.
MY CUSTOMER IS GOING TO CALL VISA FRAUD DEPARTMENT ON THESE THIEVES!!!

DONT USE THIS SCAMMY COMPANIES SOFTWARE… they have stunted my growth as a company and hurt me financially. When I complete a service for a customer I expect to get paid. I never thought the payment processor would be against me.

Jim V.

So I have been using Turbo tax for a while now. Noticing that the yearly simplifications, only serve to over complicate the program now.

However, this year is my tipping point to discontinue patronage.
As I began do my family's returns they were not E-filing. Common sense initially dictated, overwhelmed servers, possibly some other electronic gremlin that could be sorted by waiting and trying again or restarting the computer. Doing any updates, and the like.

No success, so I called customer support. The representative was very nice and friendly, though their knowledge base was limited and so was the superior they spoke with. As I was told it must just be overwhelmed servers and try later.

So, armed with current knowledge I moved on to a second return. Stating during questioning a second time that they were not signed up or did they want to be signed up for a CRA account. As I attempted to e-file the same error appeared "this is unexpected we're working hard to fix it. "
I referred back to the information given by the first representative and move to a third return.

As I answered the questions about wanting or having a CRA account I knew my daughter had one for School. So I inputted the information as such.

Then when I went to e-file, SUCCESS!!

Immediately I contacted turbo tax customer support and asked could this have been the stumbling block for the previous two returns?

The second representative said no, and to be sure they asked their supervisor. More than one, to be sure of their information.
Again reiterating; No, That denying wanting or signing up for a CRA account should have no affect on the ability to E-file.

Unsatisfied that was the answer. I used two extra returns to prove my theory.
After deleting and then redoing the returns exactly as before with the exception of saying that they already had a CRA account.

Success fo both returns that were in limbo. Regardless of my theory being right.
Now I must incur the expense of another TurboTax license for four more returns.
After I proved my theory I contacted TurboTax support again to inform them that indeed there is a problem, voice my disappointment and ask to have some licensing issued for two more returns to finish my taxes.

I was told that IT would get involved and it could take up to a week. Or I could completely delete all the current licensing for the already filed returns, get a refund/exchange so I could have the licensing to complete my last two returns.
The return/refund process is yet another hour of semantics on what has already been a wasteful use of time and resources with a tool that was designed to expedite things yet in fact and employ is less time efficient.
So, tomorrow I will buy licensing for four more, tax returns through TurboTax.
This is the last sixty dollars intuit gets from me. I will go back to manual.

L &. M. D.

I have been using QuickBooks since 2006 and helped 3 other businesses set up. It was all easy to learn. I never needed much customer support. I updated every couple of years. My last update was in 2020. I wanted to update again and now they only have with subscription which is not worth for small businesses like mine. If I need new accounting software they have forced me to look for something else.

Pamela F.

I try to be positive for my reviews, but If I could put Zero, I would put zero. We used Turbotax and the software filing program has a glitch in it. It caused us to have a major issue with filing. If you want accuracy, do NOT use Turbotax. Especially if you need the turbotax to inform you which tax credits you're eligible for (i.e. if you have dependents or other tax exemptions).

Even when you have a question, when following up with customer service, there is one main line you call into Turbotax. However, the agents don't have anything to follow up on if there is any previous information on you. Each call into Turbotax is a new case number and when you hang up, it gets closed. I have had to call Intuit over 10 times speaking with a new agent each time, explaining my situation every time because they had no case number notes to read up on since they closed from the last call. One agent seemed to hate his job and took over 10 minutes just to assign a case number. Some agents are amazing. One agent named Ayesha is AMAZING and goes out of her way to help. But Ayesha is a needle in the haystack. I had 6 calls where the agents gave me a new number stating "it wasn't their department for the call". The agents try to help but they only have a basic search engine of their programs to answer questions. They know how to use the program and can remote access but when a complicated situation arises, I find the help nominal. It's awful. Their automated phone prompter is also terrible at hearing what your email and phone number is.

In terms of ever claiming the accuracy calculation warranty, expect to call and call and call and hear no answer back. It's like Turbotax doesn't take accountability for their own product. If you're doing your taxes, you're better off going to H&R block or another personal accountant or using another software for filing.

Clint A.

The workflow/process for obtaining the license (activation) code is an absolute disaster. Intuit should sell the product from their own website and if they work with third parties, as soon as the software is purchased the activation code has to be IMMEDIATELY available, which it is not. Software installation and activation is not a "new idea". Instead of making this seamless, the workflow designers somehow have found a way to put the customer in a stuck purgatory of "where is the %%%% activation code"? It's a catastrophe that apparently requires you to know and be 'good' with checking your email and wondering if/when you will be able to use the product that you needed to use at the time you bought it, not hours/days later. Again, there is no information from third party vendor/Intuit on WHEN the activation code will be received, just an order summary marked "Pending". Well done Intuit designers for making your product extremely difficult to obtain, unnecessarily slowing everyone down. On top of that, if one should want to do their taxes on the weekend (i.e., majority of people), the Intuit helpline is closed on the weekend. I'm not sure how many real humans work at this company? Intuit -- please do better next year.