Kinetica Print, Inc - Coquitlam, British Columbia

Lowestcommondenominator M.

No exaggeration, Kinetica Print is the worst manufacturer we have ever worked with.

We showed a sample of what we needed made (perfect bound books). We showed them the quality we needed to attain. The sales rep said it was possible.

Weeks later, we were told the print job of 300 books was complete. We went to pick them up, only to see that the quality of the binding was absolutely atrocious. They used far too much glue, to the point where it was spilling out from the pages and deforming our books. Some of the books were not properly cut, with colour swatches being visible from the top. (photos included of these defects). It was as if they did not do any quality control, as these defects were immediately apparent to us.

The sales rep we were working with acknowledged that this was a mistake, and they shouldn't look like that.

The owner, Kenneth Russel, said that they can't reprint the books, and that these glue errors were to be expected. The samples of their work shown to us before payment did not have these issues. Our sample we showed as an example of quality did not have these issues, and they told us they could match this quality. We were not informed beforehand that these defects were to be "expected".

In total, about ¼ of our stock was so damaged from the glue that they were unsellable. Kenneth offered to give us a small credit back for the troubles, which he said would arrive in a couple days. A month went by without receiving our credit, with Kenneth insisting it must be a problem on our end (we contacted Visa multiple times, they had no record of an attempted credit from Kinetica).

After much back and forth, Kenneth agreed to reprint the ¼ of our stock and fix the issues, and he cut us a check for our credit instead.

When the reprints came back, the same issues were present in half the run (about ⅛ of our total stock). Kenneth would not give us a partial refund since they had reprinted it (ignoring the fact that the reprint DID NOT FIX THE ISSUES WE PRESENTED).

We ended up having to file a chargeback through Visa because Kenneth was so unhelpful. This whole process from ordering the prints until filing our chargeback took about 3 months.

Throughout the process, dozens of phone calls were made to Kinetica Print, and most times they would tell us that Kenneth was out of office, that he would return our calls, and that there was nothing the staff could do without his approval. We never received any calls back from him, making the communication extremely difficult.

We would like to stress that the employees at Kinetica are good people, but our problem is with the owner, Kenneth. Their sales rep was quick to acknowledge that our run was defective, but Kenneth spent most of his time trying to convince us to lower our standards instead of actually fixing the problem.

This all transpired about 6 months ago. We were going to leave it at our chargeback, but we keep receiving REPEATED EMAILS from "Kenneth Russel" further trying to sell us Kinetica's services. If it wasn't enough to already waste our time and money, he now has to repeatedly spam our inbox with emails.

If you are a professional organization trying to make a high-quality product, we cannot recommend Kinetica print in the slightest.

Jen T.

I had an outstanding experience with Kenneth from Kinetica Print. From the moment I reached out about my project, they went above beyond. Kenneth, in particular, provided incredibly realistic advice and detailed quotes that were spot-on with my budget and needs. He took the time to understand my vision and offered practical suggestions. The entire process was smooth, transparent, and stress-free. I highly recommend Kinetica for anyone looking for professional and genuinely helpful service in the paper print industry. Their expertise and dedication truly set them apart!

Jordan M.

I cannot say enough good things about the team at Kinetica Print, special shout out to Mitch! The company I work for is preparing for a trade show, this being the first show I've had a hand in planning I was definitely overwhelmed; Mitch stepped in and eased every worry, he and the team made so many wonderful accommodations to make the process as smooth as possible! A million thank yous to the fantastic team, I cannot recommend them enough for their printing services and professionalism. A 12/10 experience, we will absolutely be using this company for future print needs 👏🏻

Vanessa R. J.

Kinetica Print has been very reliable on all of the projects they've printed for us from calendars, to postcards, flyers, direct mail, and even banners. Their whole team is quick to respond with estimates, questions, information, and proofs for review. When I hand off our projects to them for review, I can trust they'll pay close attention to details, and prices are reasonable for the high quality the provide. So glad Kinetica exists for our printing needs!

Jane C.

Kris Hermkens was a pleasure working with. He set the right expectations, while taking a job that no one else would. We received our custom made invitations perfectly printed on the deckle edge paper in a timely manner. Highly recommend Kinetica Print.

Julianna R.

At a loss for words, I cannot recommend and rave about this company enough Im a social media and marketing manager and have worked with different types of printing companies but never have we been treated as well as we were when we worked with Kinetica, Kris always picked up my calls and took the time to explain and answer my questions, he listened to every small adjustment and made sure that everything we wanted came to light. He was always so friendly, patient, kind and made sure to help us out every step of the way.Kendall was constantly helping me out with quick email replies about proofs and any questions we had.Other companies did not give us the time seeing as we had a small order quantity but Kris and his team made sure that the end result was perfect, we are so impressed with the final product. Don't bother going anywhere but here- Incredible service and incredible work. 11/10
Thanks so much
Infinite Body MFG

Alyssa G.

Everything was packaged so nicely and with so much thought and consideration I was beyond thankful and impressed. It was like opening Christmas presents when the package arrived, and rather quickly! I have never had this minimal of slight defects due to transport in the mail. I can’t thank you all enough for your impeccable service! I can’t wait for my next order.

gregory B.

The service was amazing. Dedicated and professional in every step of the process. Shane removed the stress from my shoulders. Thanks.