Kingston Online Services - Belleville, Ontario

Sam A.

Best most responsive service I've ever had. Coming from Toronto where you are placed in hold for up to an hour and then wait days for service this team answers the phone ..a real human...and trouble shoots 90% of my concerns on the spot from thier end... if that fails we get a service call same day. As far as quality and speed it's as good as any and has some ups and downs but no more than ANY other provider.

jamie G.

If i could give negitive stars i would!

April 2023- Paying for internet that can't be used for 3 to 5 days at a time over "equipment issues" twice. Have only had the equipment installed in February and here we are not even into may yet. The install tech was wonderful but as soon as you have to call over an issue the customer service is NOT there!

Update as of june 2023 - still not consistent internet service have had to call at least once a month for the same issue over and over again. (Connected without internet access) because of something on their end. And now they need to send a tech out AGAIN which is going to be another 3 to 5 Business days without the service I am paying for!

Help desk people are absolutly rude and very unhelpful! The one time I called them I complained that I'm getting sick of having to call every month for my internet not working and what is the reasoning behind having to always call them for the same issue. They gave me the well lets look into the issues they reset their end of things and surprisingly didn't have to send out anyone that time but when I said can we fix this problem so I don't have to call every month if not twice a month. Their response was it's not that bad having to call for us to just reset everything and I said that's not the point, the point is I shouldn't have my service interrupted all yhe time over issues on your end and the guy then said well thats all we can do and hung up.

Ed B.

We moved to Picton 11 months ago, and went with KOS. We took their Unlimited package, and we're very unhappy with the service. About 3 months into using their service, we started to receive letters from them saying we were using too much Bandwidth on their Unlimited plan, how is this possible? We just canceled with them after receiving about 4 letters from them about the Bandwidth! I have never had a problem before with any Internet Provider about using too much Bandwidth on an Unlimited plan, this is just crazy!

Amanda C.

Using KOS as an internet provider has had its ups and downs as far as the internet itself, however anytime I've had an issue and have had to contact KOS the customer service can't be beat. These large companies such as Bell cannot compare to the customer service that KOS offers. This means so much to me as a consumer.

Tia A.

Yes service drops but living in the country I expect that. They receive 5 stars for customer service. Scott was a breath of fresh air. Helpful, knowledgeable and not pushy.

Jamie L.

We have used KOS for over 2 years now and suddenly the internet barely works, we’ve had a couple technicians out and they said that the receiver on our roof has cracked and is getting water in it, affecting the signal. So instead of replacing it and fixing our internet they recommended we try one of their competitors! Very unimpressed at the non existent professionalism and the lack is customer care.

Sport D.

Terrible internet service and provider. I was forced to give them 1 star in order to review. Internet on weekends does not work so I am paying a monthly bill for 20 days a month of below average slow internet service. Also, do to their hours it is impossible for anyone to help or service my issues when I need them ie after 6pm most nights and weekends. Terrible experience all round. If you can avoid them, highly recommend that you do.

George J.

I've had kos over 10 yrs with only 1 break when a backhoe hit a cable other than that its been absolutely flawless