Local Line - Kitchener, Ontario

Andrea H.

Local line has helped my business rise to 40 additional customers in such a short period of time. I found their company from reading an article about a farm in Hawaii, whose also using local line. I set up a demo call and was hooked. Letting my customers know that they now have a platform that allows them to customize their food boxes and set up a pick up or delivery day has made my life so much easier. Keeping track of inventory and letting me know when my items are low, was a blessing. Their customer service is unmatched. They're very responsive and have assisted me with actually making the changes to my store as needed. It feels good to know that someone has an actual interest in making your company and products successful. They have continued to add features and are always listening to their customer for ideas on how to make their product better. If you're a small operation whose looking to grow bigger with your CSA boxes or any of your farm products, local line is the company for you to definitely consider adding to your 2025 business plan.

Michelle S.

Local Line has been a great tool for us as our farm continues to grow. We appreciate the efficiencies that better inventory management has brought us as well as it's been a good support tool for our bookkeeper to use too!

Vree &. W.

As the manager of the Bradford Farmers' Market, I helped guide the market to Local Line in May 2020. It was a terrific way to get our products to our customers during a difficult time when other markets were still closed. With every up and down the last two years have brought us, we have been steady and available and so many of our customers love the online option, the way of the future.

Local Line has always been incredibly helpful, responsive and kind. Their product demand grew quickly and they never let us down. I highly recommend Local Line as an ecommerce option for your business.

Peter M.

Love local line! Such a great idea and so easy to use! Love being able to support local businesses and the community! Super user friendly! It's like a farmer's market on your phone!

I had one small issue, called the support line and the staff were incredibly helpful and were able to resolve my issue super quick (my fault too).

Mark A. D. W.

Loving the Local Line for our online store! It makes our business SO much easier by having all the orders placed online. Then, we can print out a list of items to pack up for the Market. I can't believe I was ever hesitant to start an online storefront. It has been the best for our farm business!

Roy &. C. R.

We found the web developer tool to be quite easy to use once we had the manual and after spending some time with Jade. The team at Local Line was always very helpful and supportive through the entire process.
For us a key benefit of working with Local Line was our ability to maintain and update our website ourselves free of charge throughout the growing season as conditions or products changed This became a major benefit as the COVID-19 situation evolved and we had to update our website accordingly.
The on-line store is very easy to maintain compared to some other sites we used as part of our local farmers' market. It provides a great deal of flexibility on how you sort and present your products. The ability to put the store on hold during the winter months without losing any of our customer or product information is a great feature and provides a big cost savings.
One opportunity for improvement with the store would be to update the software so when you update a specific item in your store that may be on page 3 of your listing it does not push you back to page 1. We found this a bit frustrating since we would have to go back to page 3 and find the item again to confirm the change had been implemented as planned.

Thomas R.

I love this platform. Since being fully vested in January 2022 our online ordering has been a seamless garment. Any hiccups have been due to operator error (mine). When I have reached out to the folks at Local Line I have been treated with dignity and care. The folks on the other end of the phone have gone beyond to help and address the issues I have brought forward. I don't have enough words to describe how satisfied I am.

Can't wait until 2.0. I fully expect bumps in the road but am fully convinced that Local Line will smooth it all out as we all move forward.

Thanks gang.

Debbie F.

Local Line has really been a benefit to my small business! It is a very easy platform to learn! My customers LOVE being able to go on Local Line and order my products along with other makers products and pick them all up at the same place & time!