Makerwiz - 3D Printing Shop | Lab | Space - Richmond Hill, Ontario

Ryan Abrams

I called at least 6 places that sold 3D printers in the GTA and Makerwiz was by far my best experience. I called to inquire about 3D printing in general and to get more info about a Prusa I3 as this was the machine I was leaning towards. At other stores I called, I dealt with sales staff who provided vague answers and blanket statements i.e. “yes this is the best printer in the world and it can print any filament type” even though they were describing a subpar product according to reviews on other sites. When I called Makerwiz, I was surprised to find I talked to someone who clearly knew his products well, afforded me the time to go into details, and was a maker himself. He talked me though the similarities and difference between various printers such as the Ender 3 V2 (even though he doesn’t sell them), Anycubic Mega S, Prusa i3 MK3S+, etc. I didn’t feel like I was being forced to a more expensive printer, rather I was provided all the information I needed to make an informed decision. I was given a heads up that the Prusa i3 printers required 2 – 3 weeks to be brough it prior to making any purchase.
After I made my purchase, I decided to buy the additional textured sheet and couldn’t find it on the website, so I sent an email to Makerwiz asking how to purchase it as well and if the prusament filament I was after was in stock. I received a message back about 10 minutes later, which is an unheard-of response time. I was emailed an invoice for the filament and sheet which was incredible convenient for me.
Ultimately my printer took closer to 4 – 5 weeks to arrive, but that is no fault of Makerwiz and entirely due to issues outside of his control. I called once to check in on the status at the end of week 3 and was given an update. Considering the printer comes from Prague, 5 weeks is reasonable given the global pandemic. After owning the printer for about a month and over 100 hours of printing, I’m very satisfied with my Prusa printer and glad I spent the extra money to buy a quality product.
Best quote I heard to date regarding 3D printers:
“If you want a printer to make your projects, buy a Prusa. If you want your printer to become your project, buy another brand.”

Pros:
- Top notch customer service
- Easy transaction
- Transparent about wait times
- Easy to get in touch via phone and email
Cons:
- None!

Nick Lastname

I ordered a Prusa MMU because the Makerwiz website said it was in stock. 9 days later my order still says "order placed" with no indication of any processing or shipping being done. I sent an email to Makerwiz to ask about it. It's been 5 days and I still have no response. I called Makerwiz many times over the past 2 days but there has never been an answer and it always goes to voicemail. I have received calls back from the number but there is only silence on the other end or it hangs up immediately after I answer. After this review is posted I will be contacting my credit card company to hopefully cancel the payment because the only thing Makerwiz has managed to do is to take my money.

Brent D

Peter was incredibly helpful and very knowledgeable, he went out of his way to get my 3D printer to work again.

I would highly recommend his store, and I'm so glad I got my Prusa from him.

Greg Christie

The people at Prusa are the best. Their personal support gives me trust and the confidence that I made the right decision in purchasing the MK3S. They helped me (with explanation and video) when my printer had an issue, it turned out to be loose screw. I bought the Kit Version , I'm not really a hands on type , but with the detailed instructions I was able to assemble the printer.
We have just ordered our 2nd bunch of Prusa filament ( the quality is very consistent) , my Son enjoys the toys that we print. The quality of the prints are really nice, the retractable Light Sabers and Pokemon characters are some of our favourites.
I highly recommend the Prusa products.
Greg

Denis Vlasov

They're wasting people's time. Agreed to meet at the shop at certain time. The person named Peter didn't show up and didn't pick up the phone. Address indicated on Google maps doesn't assign to Makerwiz.

Eddy Kwok

Update:
Peter at Makerwiz followed up on this issue and sent out a new probe. Thank you!

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I am very dissatisfied with Makerwiz's services. They are very hard to reach and warranty is non-existence. I have waited more than 6 months for a replacement probe for my Prusa Mini. Prusa had told me to follow up for a replacement with Makerwiz as they are the dealer and I had bought it from them. I gave Makerwiz a very generous amount of time to send me a replacement and asked for a follow up every two months and Makerwiz would reply back that Prusa did not send it out yet.

Now, it has gone to the point where Makerwiz would not even bother to reply back to my email. I had to message Prusa to follow up with this issue for me. Luckily, I had my conversation with Makerwiz documented about the replacement probe and forwarded the conversation to Prusa. Prusa decided to send out a replacement on behalf of Makerwiz due their incompetent service.

I find it very ridiculous and frustrating that I had to wait more than 6 months to get this resolved by Prusa and not Makerwiz. It is better to be honest to your costumers that you cannot fulfill their request than having your costumers wait and ignore them.

aaron vindua

We ordered a Prusa i3 mk3S from makerwiz for our small business and was very happy with the results. The owner, Peter, is a very knowledgeable and professional person to do business with. He was fast and helpful with any technical issues we had. I highly recommend checking them out!

Vicki Michelis

My daughter ordered a 3D Printer from Makerwiz. All emails were ignored, she was told it would take 4 weeks but after two months had no choice but to contact her credit card company to reverse the charges. She made several attempts to contact him before doing so, and heard nothing back. So much for supporting local business!