Miltown Computer Services Ltd - Milton, Ontario

Carmine B.

Lenovo replaced my system board under warranty and all hell broke lose. I could not get into my Microsoft install programs no matter what I tried. Clearly this was a job for the pros so I started calling around computer repair and IT shops, with one being worse than the other. One wanted $285/hr with a minimum of 5 hours... over the phone, without really knowing issue!! My search stopped immediately when I called Miltown. Ray and Jon were a bright light in a scary industry. I told them that I was a one-man shop yet they both treated me like I was the only customer on the planet. My first call was on Sat, 30 min before closing. Jon took the call and took time to learn about my issue. He immediately reached out to Ray - the owner - who had left for the day, yet I was on a call with him 15 min later. He too took time to learn about my headaches. I came in Monday where Ray connected me with a Dino, walk-on-water Microsoft expert, and over the phone my problem disappeared in a jiffy. While I was at Miltown getting my problem looked at, I couldn't help but notice happy customers coming in and out of the place. I can assure you that these customers were not being gouged $285/hr. Miltown will be my go-to IT and repair resource going forward-easy call! I guess the saying is true: you have to kiss a bunch of frogs before you get a prince.

Nat A.

Amazing service! Fixed my Lenovo laptop quickly, very accommodating and understand. They put costumers first even for repairs under warranty.

Nitin G.

Thank u Miltown computers and John C for guiding through the entire process for the repair of Lenovo laptop under warranty. Couldnt expect a better outcome. Keep doing the good work.

Jeffrey P.

We used Miltown to address an issue with a Lenovo Ideapad, still under warranty. John Sr was great to talk to over the phone and in person. The issue was fixed within the given time period. What little experience we've had with Miltown, they seem like a good group and I wouldn't hesitate to go to them again for computer services.

Nigel B.

Regarding fixing a Lenovo under warranty:

Was told clearly and explicitly over the phone that Miltown would be able to fix an LCD display that was broken. Drove in from Hamilton (Miltown is the closest Lenovo support location) and was told they don't fix "borderline cases." Apparently Lenovo has charged Miltown in the past when they fixed laptops that weren't unequivocally damaged within warranty. They considered my laptop a borderline case and turned me away (they could not verify that the issue was not due to personal damage).

To be fair, a couple of the folks at Miltown were apologetic and understanding. Feel bad leaving a 1 star review, especially as this is partly the fault of Lenovo not providing quality service themselves, but this shouldn't happen again and folks should be aware in advance they may be turned away. Hope I save someone some time in the future.

Tom C.

Have been here several times in the past few years and always got excellant and fast service and advice. I use my laptop all day and night 7 days per week. Today, a Saturday I needed help fast and as I was phoning I noticed it was closing time. They stayed open for an extra hour so I could rush there with 20 minutes to go, and fixed my problem on the spot. I would not take my expensive X-1 Carbon anywhere else. I made that mistake once before discovering Milton Computers

Sydney D.

Helped me change the BIOS serial number and model number after a motherboard change. The owner greeted us and was able to update in 5 minutes. I had the Lenovo warranty so he didn’t charge me for the service. He also took the time to answer all my questions regarding my laptop. Best computer service centre I have ever been to!

Sami U.

Consulted for my Lenovo T15P. Welcomed in warm and friendly manner by John Thomson. I found him knowledgeable and impressed by his expertise.
I would highly recommend John and his team for all of computer maintenance work.