Motion (formerly Motion Specialties) | Mobility Equipment & Stairlifts - Cornwall, Ontario

Rebecca

Outstanding care. Every week they had to bring oxygen to my mother-in-law. As a healthcare worker myself I can't emphasize how important that small window of human contact is for a senior who is stuck in their room attached to an oxygen line. This is hands down one of the best oxygen suppliers that I've seen and that's including both personal and in the workforce.

Healing T.

Awful experience. Manager man with goatee was rude and unhelpful with my elderly mother because she is disabled. Would not recommend for any product. Use Amazon or Go to TLC on brookdale Ave.

Debra R. -. G.

Been delayed half. a dozen times with repair issues for our mobility scooter. After waiting SEVERAL times for the repaired mobility scooter,..
Today, in real time , It has been over a week to fix a tire .
My opinion is that service could be followed up on as the disabled client is cut off from her doctor and there has been no communication with Motion. Not a phone call mor a text
The staff are polite .
When a person has no legs and nothing to eat.
A week is very long to fix on
e flat tire.
On the whole, in person service is awesome.

I was made aware today as to why no follow up, the technician( Mike ) was on holidays, much deservedi might add. I have to elaborate that we have had very many occasions in which we were incredibly taken care ofby the crew at Motion and would like to offer kudos to them. Was just a little dismayed and frustrated by not having transportation out in the middle of nowhere as we are

Robin V.

Giving a shout out to Mike from Motion in Cornwall. He went out of his way (literally) to do an emergency fix on a lift installed for my father. His professionalism, knowledge and willingness to address the concerns - both virtually and in person - were a life-saver for us. Thanks for going above and beyond in our time of need!

Lynne I.

I recently went to Motion with my elderly mother who needed to replace her old walker. This place was recommended by the occupational therapist who also suggested going through the ADP program. The staff was extremely friendly and very proficient in demonstrating the possible options. My mother felt very comfortable with the salesman as soon as he greeted us at the door. Although the process took several weeks, that was due to ensuring they had all required paperwork in order. They also volunteered to deliver the walker to my mom's retirement residence in order to save me a return trip from out of town. I would definitely recommend Motion.

Aubbie

Incredible service and people.
I recently bought a beautiful powerchair and Brian got me extras that I didn’t ask for for a really great price.
If you want any kind of mobility aid go to Motion…I just can’t say enough.

sbruneau

Very inflated prices. If they know you have insurance, they will try very hard to oversell. Customer service is poor. They are more interested in conveying that they "know their stuff" and you don't instead of relating to the customer. My mom went many times to this store for mobility issues and was always dissatisfied with their service. I recently had to purchase a CPAP machine and equipment and also had poor service. They seem to simply be in the business of selling you overpriced merchandise and justifying it by babbling techno jargon and hoping you don't understand and will "trust" their knowledge. I for one am very knowledgeable and felt insulted by their attempt to oversell. Do your homework. Most items for sell there can be purchased at least at half the price on line (from reputable companies).

Lori-ann L.

I went into motion a few days ago to get items for my husband who has parkinsons disease they were quite busy and the lady at the front was helping another customer but acknowledged me as I entered excellent customer service. She was able to get me everything I needed and was able to suggest that we could get assistance from the government and how to go about doing it. Very good experience will be back for all my other needs.