Robin S. M.

Thank you Nova Networks & Anton! I had broken the rear glass on my iPhone. My phone was under warranty and Apple listed their stores and Nova Networks as authorized repair centres. I took it to Nova Networks and was blown away by the superior service over going into an Apple store. They immediately ordered the parts and I dropped off the phone a week later. Anton is amazing to deal with. He kept me informed during the entire process and was even able to complete the repair in about an hour. Incredible compared to going into an Apple store. It was all covered under the warranty and the phone is better than new. I cannot urge people enough to leave the poor customer service at the Apple store and go to Nova Networks. No standing in line, no waiting on Apple staff. Quick, efficient and much better than Apple. Thanks Anton!

Cool_ C.

The quality of the follow up with the customer is poor. I had 4 different technicians handling my battery replacement, and each one had a different information on the state of the repair. One told me that the battery had been correctly ordered and would be ready within 2 weeks while another one told me the battery hadn't even been ordered yet... Apart from these few bad events it went fine, I got my laptop earlier than expected, they charge as they say, no hidden fees, and my laptop seems to work normally now, no loss of any documents or no memory erase, which is a really good point.

Lunji X.

This place offers authorized repair jobs for ThinkPads and Apple products. One of mine died and I was told to come to this authorized repair point for service.

Although finding a parking spot in the rear entrance was a pain, the place was nice and clean. Both the personnel at reception and the technician who did the repair job were courteous and professional. My device was unfortunately irreparable, and I was charged a good amount of money. That said, their service left me a positive impression.

I would go back again if any other repair needs arise in the near future.

David K.

This is an excelent place to have your computer repaired. I needed to replace the screen at my Lenovo laptop. Anton provided to me an exceptional friendly and professional service. Definitely recommend this place.

Lou M.

My iPhone battery had to be replaced during COVID. Since all Apple stores are closed, this shop was open. I read the Google reviews and dreaded the upcoming experience. My personal experience was great. I didn't like some of the processes that they had in place but understood them and accepted them in this "new" environment. Not a ranking of 4+, but a 5-.

I logged my ticket and didn't get a call back as promised that day. So I called back. Both experiences were really good in logging the ticket. I think that the ticketing process could be improved so that a person is provided a ticket number by the agent before they hang up the phone. This process made it a 5-.

All of my experiences after the initial call were exceptional. Email interactions, phone interactions as well as the dropping off of the phone and picking it up at the end. I even had a follow up call to make sure that everything was working with the phone a few days after getting it back.

The thing that I liked about this company was that once I mentioned I had the battery replaced by another Apple approved shop the contacted Apple to get the details and didn't charge me for the replacement. I didn't have to deal with that problem.

Overall, my experience was very positive, hence my ranking.

Deepti R.

I spilled a tall glass of water on my MacBook Pro. Apple directed me to Nova Networks as an authorized repair place. When I dropped it off, I was told it would take 3 business days to get an estimate. I received an email the next day that my laptop was essentially a write-off. Figuring I had nothing to lose, I took my laptop to another computer technician, who told me there's no way anyone had even opened the laptop, as there were no fingerprints inside and the dust was undisturbed. It's as if the technician just read "water damage" and wrote the whole thing off.

Abdou C.

Terrible place. Not friendly, Incompetent and dishonest .
Went there to repair my MacBook (spilled liquid on the keyboard) just because Apple Store has no available time slots in the coming week.
I went there in confidence because Apple lists this place as a recommended or certified partner.
First of all, they charge 50$ just to look at your device.
The day after I dropped my laptop, they called me to tell me that the total cost of reparation is higher than a new one (1300$ + Taxes) !!!
Because I thought that it was a total loss, I took their data transfer service (180$).
I took my laptop to another place where they don't charge you to check your device. Guess what? Laptop fixed and working like a charm for 500$ (Taxes included).
Bottom line, don't go there unless you willfully wannabe scammed.

Danielle P.

I ran into a problem with my iMac following a failed installation of the new Big Sur operating system, which also affected the backup data on my external drive. Essentially, I was locked out of my computer and risked losing all my data. Apple offered to install the new IOS but told me they could not save my data. They recommended I take it to Nova. The technician at Nova (Sebastian) was very helpful at explaining what he would do to recover my data and provided me with some useful recommendations on how to protect my data moving forward. The repair was done in the estimated time and the repair cost was very reasonable. I also upgraded my hard drive and memory. The memory came in later than expected, so Sebastian came to my home to install it. My computer now works well, and overall, I am very satisfied with the personalized service I received. I would definitely recommend Nova Networks for problems like the one I experienced!