RoomRoster - London, Ontario

Présentation de RoomRoster

RoomRoster est une entreprise basée à London, ON, Canada, située au 304 Talbot St Floor 1. Cette agence innovante se spécialise dans le développement de logiciels et l'organisation d'événements. Pour ceux qui recherchent des services de qualité dans ces domaines, RoomRoster est une option à considérer.

Informations de contact :
- Téléphone : 8887232064
- Adresse : 304 Talbot St Floor 1, London, ON N6A 2R4, Canada
- Accessibilité : L'entrée est accessible en fauteuil roulant et le parking aussi. Cela rend RoomRoster inclusif pour tous les clients et visiteurs, quelle que soit leur capacité physique.

Spécialités :
RoomRoster se distingue par ses deux axes de compétences principaux :
- Entreprise de logiciels : L'entreprise développe des solutions informatiques adaptées aux besoins spécifiques de ses clients.
- Agence événementielle : Elle organise des événements professionnels et personnels, offrant une gamme complète de services pour rendre chaque événement mémorable.

Autres données d'intérêt :
Il est important de noter que RoomRoster est accessible en fauteuil roulant et dispose d'un parking adapté. Ces aménagements montrent l'engagement de l'entreprise envers l'inclusivité et le confort de tous ses clients.

Avis et Moyenne :
Sur la base de 28 avis sur Google My Business, la moyenne des avis est de 3/5. Cette note suggère que bien que RoomRoster ait des points forts, il y a également des domaines où l'entreprise peut améliorer sa prestation de service pour satisfaire pleinement ses clients.

Pour ceux qui envisagent de travailler avec RoomRoster ou qui souhaitent en savoir plus sur ses services, il est recommandé de consulter les avis disponibles pour avoir une meilleure idée de l'expérience client réelle. La présence d'avis positifs indique que l'entreprise a le potentiel de fournir un excellent service, mais les avis mitigés suggèrent qu'il pourrait être judicieux d'explorer en détail ce qu'ils considèrent comme des points forts et des faiblesses.

Pour contacter RoomRoster, il suffit d'appeler à leur numéro de téléphone ou de visiter leur site web si disponible. N'hésitez pas à poser des questions spécifiques concernant leurs services de logiciels ou d'événements pour obtenir des informations détaillées adaptées à vos besoins.

Ce résumé fournit un aperçu complet de RoomRoster, mettant en lumière ses caractéristiques, son emplacement pratique et les points importants à considérer pour toute personne intéressée par ses services.

👍 Avis de RoomRoster

resoom70

1/5

Advertised as a convenient booking service for busy families headed to a Childs hockey tournament. Poor customer service. No cancellation within 2 weeks of booking which was 1 day prior to the tournament schedule being confirmed. Attempted to change booking from a Fri and Sat to a Thur, Fri. which was not possible though Room Roster as a result of their cancellation policy. Hotel was unable to accommodate as we booked through Room Roster. Ended up paying for 2 nights but staying one. Our entire hockey team has learned a valuable lesson. We won't be using their services again. Inconveniently located hotel, was most northern part of Guelph, Venues were in south Cambridge). Was a 30 minute drive from Venue to hotel! (It was a 1 hour drive from Home in London to the Venues in Cambridge). Price was well above what you could find on your own.

Lloyd D.

1/5

Peewee hockey team first out of town tournament experience. Tournament had team manager get us to book a block through Room Roster. Team got on board and booked well in time to secure the “great rates and location”. RR sent notice 30 days prior to tournament we have to deal directly with hotel for changes... this was well before schedules were set... and now we are in a hotel that is 45-60 minutes drive past the arena we are scheduled to play from the direction of our home city and it’s winter driving. A week before we play we have found hotels cheaper and better located willing to book us that were not offered by RR originally but we are stuck now with the current hotel group cancel policy of 1 night each player plus the RR fee’s already taken from us so our team can not afford the change. Just Hoping now we will all make it through safe with all the extra winter driving and if we do will know to avoid any future tournament that is tied to Room Roster.

Alix H.

1/5

Same negatative experience as the above. Booked 15 rooms for 2 nights in my name under their verbal direction. Received email unaware of my bookings and that I must book through Roomroster. After finding my bookings, I was informed that I have to change names to those who are staying. I did. Only then to be told that all of those must be cancelled and rebooked. Tournament scheduale was then released, only 10 nights were booked and I'm out $120 because of their direction. I just got off phone with them, "That's not our policy" with silence. Then got hung up on when I tried to ask when my refund is comming. This all started in August. It is now December. Never again will I deal with RoomRoster.

Michael B.

1/5

We formed our team at the last minute, and unfortunately had to book tournaments quickly. We found out our alliance wouldn't let us play in one. 5 Days later, they charged everyone $40+ who booked a room on cancellation. The reservations were over 90 days out. Seems overly punitive to take money from a 7 years old kids hockey teams budget. NO EXCEPTIONS! Will steer clear of this company in the future.

Christian B.

1/5

Terrible experience. Booked rooms for tournament. Schedule came out less than two weeks ahead and Room Roster wouldn’t change hotel reservations. Hotel said they couldn’t cancel because we booked through Room Roster. RoomRoster has terrible support. Rooms too expensive. There is no reason or benefit to ever use Room Roster.

Jody S.

1/5

This is my first google review. I booked a block of rooms for my sons hockey team 1/2 an hour ago. I just cancelled and am being charged $25. I honed in on the "cancel for free up until Dec 5th" comment and missed reading the fine print. This is terrible customer service! My family as well as any association I am affiliated with will NEVER use Roomroster again!

Alain V.

1/5

We were required to rent a hotel through EventConnect for a tournament and ended up with a horrible hotel. It was not the hotel pictured on the EventConnect site but an old building the hotel had purchased. Although it did say "Old Best Western" on the reservation, there were no pictures or explainations. I guess I was supposed to track down those photos myself and not trust their posting. It was in disrepair and had a table for a front desk . To use the pool you had to cross the parking lot to another building. Event Connect was not helpful and told us to complain to the hotel. I am giving it one star because I have to give it at least one.

Darlene M.

1/5

Buyer beware!
Made my hotel reservations through this company for an upcoming cheer competition. After being charged their $21 service fee, they notified me of an “error” with my reservations and my original reservations were no longer honored.
I was told the rate published and agreed to for my upcoming reservations is now for a different room type; otherwise, if I still wanted the same room type originally booked, (no longer available) it would cost more than the price originally reserved.
As a result, given this company’s eagerness to pass off their mistakes to their consumers and their unwillingness to work with me on their “agreed to” reservation, I was left no choice but to not use this company and sought out my own comparable reservations at the original cost.
Despite not utilizing their services and their error committed, they still will not refund my $21 service fee for services NOT rendered.
I’m a frequent traveler for work as well as recreation purposes; I have never seen this lack of customer service and failure to take ownership of the problem. Very disappointing to say the least.