Safari Plumbing Ltd. - Nepean, ON

t M.

Nothing but quality work! Been a client for years- VIP member. Worth every penny, especially living in an older home. Great service, fair prices, fair estimates and extremely knowledgeable staff. Dan is the man! He explains everything beforehand, no surprises and thinks outside the box to resolve problems. I would highly recommend asking for him specifically! Safari has always been there for me and I appreciate their expertise.

Wade W.

The whole experience was disappointing and frustrating. Don't let Daniel in your home or business. This is not the same Safari pre 2022.

I called Safari and Daniel was sent to assess my leaky outside faucet. He came to assess the problem on Aug 17th. He failed to show up for our first agreed date of repair and he finally came on Sept 7th. There were many communication failures and in hindsight I should have walked away at that point.

As you can see from the video, the repair was well below standard. Daniel was aware of this but left it this way nonetheless. He said he was not able to anchor the faucet to the brick and so that was the way it is. The faucet was not straight (angled to the side by 15 degrees which looked weird), had a messy caulking job around it but more importantly the supply line twisted and turned when you turned the water on and off. It was just a matter of time that this would fail. I sent a copy of this video to the management and they must have agreed with my concerns as they offered to send Daniel back to improve upon his first attempt. I declined as Daniel had already displayed that he did not care about the quality of his work (thus he could not be trusted) so they sent Jovid who was the only bright spot of this interaction. Jovid was very competent and undid the poor work performed by Daniel. Jovid also noted that Dan placed the shutoff valve such that it cannot be accessed.... the duct work would have blocked anyone from being able to access the valve. (See the second video). Jovid placed a new shutoff valve and I was thankful he caught that mistake. Poor Jovid as I think he gets alot of calls like this. Must be frustrating for him as he, unlike Daniel, does care about his craft.....

I originally went with Safari because I have seen the vans parked in my neighbourhood. I used to see the owners company van parked in the driveway on Evergreen Cres who evidently started the business. It turns out that this company was sold in 2022 and is now owned by Glenn and not the Evergreen Cres resident.

If you look at the most recent reviews, it's apparent that there has been change in the business culture since the ownership change. The reviews are lower and there is alot more criticism. The new theme is that Safari is high priced and more importantly low ethics as they overcharge and recommend unnecessary work. Look at the recent google reviews.....

My repair was expensive. I don’t mind paying a little extra if you get good service but this is a reminder that you don’t always get what you pay for. After this experience I reached out to Glenn (the owner) multiple times, but I never did hear back from him.

I felt it was important for me inform other consumers
about Safari Plumbing as I don't want the same thing to happen to you that happened to me.

Beware and stay away from Safari plumbing as Daniel and Glenn don’t care about the work they do, they just want your money.

P.S. I had another faucet replaced in my backyard this spring by a different plumber who I found by word of mouth. It was done same day and professionally while being half the cost.

Sharon

Very happy with the service. Office staff was helpful and plumber arrived on schedule and was knowledgeable, efficient and personable. Explained the issues and gave me options with pros and cons.

Michelle V.

The plumber was here in 45 minutes from the time I called for a leaking pipe repair. The plumber was knowledgeable and personable Laid out different scenarios. I would highly recommend this company . Justine who answered the phone was wonderful as well

Florin A.

Do not go with this company. Total SCAM. I payed $49+tax for them to come and do a price estimate for some drain work and after 2 weeks still didn't see anything from them. Don't waste your time and energy with this company.

Stephen D. B.

We were very impressed with the customer service provided today by Shawn (of Ottawa Safari Plumbing). He was extremely polite and professional, making sure I knew about each step, pricing, and asking about our needs (which door to use, if we needed water before he turned it off, etc). My friend was over at the time and as soon as he went out to the van to get something, her first comment was, “Wow, he is so polite!”. He exudes a peaceful and kind personality, and I felt very confident in his skill set. The job looks very well done (installing a new hose tap)! I hope you and he knows how valuable he must be to the company!

Tracey T.

This is our second time using Safari. We thought our first experience was top notch but today was even better. Sean is professional, courteous and meticulous with the work he did for us. He arrived on time and communicated with us throughout the 2 hour visit so we always knew what was being done and the associated costs. Our dogs loved him too! It can sometimes feel uncomfortable having strangers in your house to perform work. This has never been the case with Safari. They are a delight to work with.

Geoff L.

Had to replace my frost free valves for my two outdoor faucets. Repair was done quick, clean and professional. I was a bit surprised at the price, but I don't know enough about how much these types of things cost to comment on it any further. Parts seem to be of good quality at least. Overall, I'm happy with the service.