Savage Arms (Canada) Inc - Lakefield, Ontario

C C.

So far, my experience with Savage is not positive. My Model 64 .22 came with nearly every bolt and retaining pin loose. Even the barrel nut was loose!

I've learned now to thoroughly check everything after any purchase.

I contacted Savage customer service by phone and have not received the spare parts I've ordered since March/April 2024 (Jan 2025 now).

I chose Savage to support Canadian, and in hopes that warranty issues could be resolved quickly. Now, my emails aren't being replied to, and I can't get through on the phone. Waiting 10mins on hold, then to be disconnected, is disappointing.

I'll be choosing other brands moving forward.

I would have chosen a Tika or CZ knowing customer support is pretty much non-existent.

At least it was just a .22 and not a centrefire bolt action.

Live and learn.

Skål V.

Bought a 110 high country from Cabela's that had been played with a bunch and the magazines tab was buggered. I emailed Savage and they sent me a new one in the mail. Can't ask for better service than that!
Thank you Savage

r F.

What happened to the Savage Arms of old? I bought a new 110lrh in 338 lapua. I received what we all considered to be a heavily used rifle (see pictures) with metal fouling the chamber. I packaged it all back up and we sent back to savage as per instructions my gun dealer received from Savage Customer Service. Over 3 months later, and at least 4 checkin calls from ME, I received a rebarelled rifle and magazine minus all the adjustment risers and spacers, book and trigger adjustment tool. I was sent a 110 accessory kit that has just some risers, spacers and screws. No trigger adjustment tool and no manual. I called and complained and was told that they are not mind readers, if I wanted the book and adjustment tool I should have told her. Hmmm, I said all I received was the gun and magazine back, shouldnt they know what else I should get? I was told they would have a manager call me, still no call. Chronic wait times on the phone, so long that you actually get automatically kicked off the call. I just bought the last Savage I will ever own. Savage, IMHO, has a lot of service and quality problems to overcome. They seem to be circling the drain, once again IMHO. Good luck Savage, you have lost a former lifelong customer.

J R.

Garbage equipment and zero customer service.

Right out of the box a brand new Stevens 555 28ga didn't work - paid to ship it for repair - was returned filthy and "repaired" except it is not. Same issue with extractor failing to extract spent shells.

I have called and e-mailed for 6 weeks now with zero response. I should not have to pay again to ship it a second time for the same issue.

My first and last Savage.

James D.

If I could leave them a 0/5 I would ! Its almost a year and still no part sent under Warranty ! I Purchased the Steven's 320 Turkey 12 gauge shotgun on special during Christmas for myself from Cabela's Canada Dec 28 2022 . I didn't fire it until late spring , after twice on the range it wouldn't eject . I reached out to them in early July , to make this a short story . I have sent numerous emails and have received the same one over and over (Please confirm your address ) We are in Nov 23 2023 and still no parts and my Warranty expires Dec 28 2023. WORST GUN COMPANY to Deal With ! I have tried calling numerous times ( all summer long ) I'm told through a recording that they are very busy and to contact them by email , I got the same message just a little while ago . What good is an email when they get back to you in weeks or months ..
SAVAGE I'M STILL WAITING , Whats it going to take to complete this Warranty transaction ? Review will change if I receive my warranty parts ...

FOLLOW UP !! January 6 2024
I finally received 1 repair kit early December 2023 which made me happy but it also came close to the warranty expiration date .
Then I received a 2nd kit just before Christmas which made me even happier .... So Lets just note this review , That I originally had given a 1 STAR and now I will change it to 4 Stars .
Thank you Savage , remember that without your customers you are nothing , so in the future rush to service us or you will lose !

James H.

Have to review Savage. After a few attempts to get a part shipped out to me within the online messaging service I was advised to call Lakefield. I had a conversation with a fella by the name of Owen. I explained to him the issues I was having with the wrong parts being sent out. Owen went above and beyond to fix this issue and sent me the part I needed. And just to make sure I got the right part he sent me every stock assemble stud on the rifle. This is how customer service should be, very polite and helpful and most importantly he took control of the situation and made it right the first time he dealt with it. Thank you Owen.

Hunter Z.

Like Savage firearms as it’s of good value for your money and very pleasant for the after-sales service. I am in Ontario; I had a problem for the bolt of my .22. Called them for help, Owen answered my call and after reviewing the photo I sent, he was able to address the problem and asked me to send only the bolt back. One week later, I received a new bolt, very quick, THANK YOU GUYS.

Dan H.

After 4.5 months, I finally received the part for my rifle from Savage Arms.