Stronghold I.T. - London, Ontario

Karen Vance

I have been a client of Stronghold IT services for over 2 years and I cannot say enough good things about them! Every single technician I have had the pleasure of working with has been exceptionally responsive, knowledgeable, professional and thorough. They hire nothing but the best!
I consider Stronghold a partner, providing me guidance on strategic projects and recommending initiatives that will protect data and improve user experiences.
I trust their expertise and have full confidence in their security measures, fail safes and continuity of operations to support my organization. They have our back and are looking out for our best interests as clients with information on new features, the latest updates and integrations and best practices information.
Typically, when you think of IT solutions, you may think of service providers who respond to problems. Sure - there is that and Stronghold does it most effectively - but an important value added is their forward-thinking approach, understanding of our operations and driving our business to serve clients using technology in ways we may not have considered.
While this pandemic has forced us all to do business differently, we have been agile to do better because of the technology available to us. We have been fortunate to have Stronghold working alongside us to forge new ways for making meaningful connections to clients with reliable, responsive and value-added IT services.
I'm sure it's apparent at this point, but to state: I HIGHLY recommend Stronghold IT services.

Sambo Touch

I have had the pleasure of having the team of professionals here at Stronghold assist me with all of my IT needs for many years now at the company I work for. Courteous, responsive, and they get the job done. Sending through a ticket is simple and the technicians are very good at solving your issues even if you aren't exactly sure what the problem is or how to explain it. They deliver quality service that doesn't disappoint. Thanks Stronghold.

J Kempe

I have worked with the team at Stronghold Services for many years. They are always prompt and professional, usually have the best price, and provide expert advice and technical support. I would unreservedly recommend this company to any of my colleagues without concern that they're experience will be anything other than exemplary.

Donald Scearce

I am the CEO of a non-profit global company. I am not a tech guy which may be one of the reasons I'm so delighted that we can outsource our tech support to Stronghold. They are responsive, knowledgeable, willing to listen well to whatever issue is being experienced and then get it resolved quickly. Perhaps more than all that, they keep our systems running very well so that the problems we experience are minimum. I highly recommend Stronghold!

Diego Fernandez

We have been working together for more than two years. During this time we were able to verify the excellent team they have, both on a technical and human level.
Highly committed to providing solutions to day-to-day problems.
At the equipment level they have always offered us more than necessary. That makes us feel supported, and allows us to focus only on the issues that concern our business without worrying about the systems area.

Gabe Hunt

The company I work for contracts their services out and we routinely wait half a day or all day, if not multiple days for the correct people to get back to us to diagnose our issues.

Today, I called in at 9:30 AM and the representative was not able to help me diagnose an issue of not being able to see my emails on my Iphone (turned out to be a very simple fix). He said he'd have someone else get back to me and call me when he got in because he was "more experienced" with that type of issue. (You wouldn't think Emails on an I phone should not be a complicated issue for a "Professional technology team")

Had to call back myself 4 HOURS later (At 1:30 PM) to ask what was going on and finally spoke with someone that helped me.

Customer contact is poor, no one ever gets back to you in a timely manner and it often takes 3-4 representatives to diagnose what I think are pretty rudimentary tech issues.

Additionally, We've had another employee recently having issues with email not working on their computer and was told their "Ticket would be marked as priority". Apparently Priority means 48 hours later...
After then sitting on 2 phone calls; 1 being 55 minutes and another over an hour, they finally got it to work.

This is after many issues we've has with them as our tech support team. Steve has been the only person I've spoken with that is helpful and returns your calls. The very least, they could get back to you to let you know whats going on.

Dave Crackel

All our computer problems have disappeared. We have a great phone in help desk any of our staff can call for IT assistance when they need it. Stronghold works behind the scene to keep things running smoothly as well.

Nathan Nagalingam

Part of the Schulich Information Services, I have dealt with Bob Cummings and his associates for over 15 years for procuring various technologies.
Stronghold is known for it's great customer service and promptness.